Manager II, Technical Support Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NY
Posted: 17 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $198k

$144k most similar roles pay here $246k

This listing doesn't post a salary. Most similar roles pay $160,300–$236,237.

Based on 238 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 122 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Manager II, Technical Support Engineering | Datadog Careers

Apply Now Log in to save

Join our dynamic team as a Senior Technical Support Engineer, where you will manage and mentor a group of TSEs responsible for addressing client requests and troubleshooting issues across Datadog’s extensive suite of 600+ integrations. Your daily tasks include ensuring the successful onboarding and training of new hires, developing documentation, and driving initiatives to enhance team productivity. You will collaborate closely with upper management to oversee performance reviews and employee relations while also guiding your team through technical certifications and continuous learning opportunities. This role requires a strong background in people management and mentorship, coupled with critical thinking skills and a client-centric mindset, all within the fast-paced environment of Datadog’s global support operations.

Skills

Datadog Python JavaScript SQL Linux Networking Troubleshooting CI/CD Documentation Knowledge_Base Project_Management Customer_Support Scalability Performance_Optimization Docker Kubernetes AWS Google_Cloud_Platform Azure Terraform Prometheus Grafana Datadog_Integrations

What you'll do

Manage and develop a team of TSEs handling client requests and troubleshooting issues.
Own team accountability, performance reviews, and employee relations for direct reports.
Ensure successful training and onboarding processes for new hires.
Guide the team through technical training and certification programs.
Build documentation and knowledge base articles for various technologies.
Drive projects to enhance team productivity, process efficiency, and procedures.

What we're looking for

Proven experience managing and coaching a technical support team.
Strong background in leading teams through performance reviews and development plans.
Expertise in training and onboarding new hires for technical roles.
Ability to guide team members towards technical certifications and continuous learning.
Experience in creating documentation and knowledge base articles for technology products.
Skilled in driving initiatives to enhance team productivity and processes.
Demonstrated ability to collaborate with internal teams and customers on high-priority issues.

Save