Manager 2, Premier Support Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
—
Posted
17 days ago

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Salary context

How this pay compares to similar roles

Similar $215k
$155k most similar roles pay here $269k

This listing doesn't post a salary. Most similar roles pay $176,450–$253,512.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 122 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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At a glance

TL;DR · Manager 2, Premier Support Engineering | Datadog Careers

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As a Senior Manager of Premier Support Engineering at Datadog, you will lead and develop a team of engineers responsible for addressing client issues and diving into the company’s extensive suite of 400+ integrations. Your role involves managing performance reviews, coaching your team on technical and soft skills, and collaborating with senior leadership to drive initiatives that enhance productivity and customer satisfaction. You will also work closely with internal teams and customers to resolve high-priority escalations, ensuring a client-centric approach at all times. This position requires experience in people management, mentorship, and leveraging data-driven decision-making to improve team performance. Familiarity with support tools and strong communication skills are essential for success in this role within Datadog’s fast-growing technical support environment.

Skills

Datadog AWS Kubernetes Terraform Python PostgreSQL Docker CI/CD Prometheus Grafana GitLab Jira Confluence Scrum Agile

What you'll do

  • Manage and develop Premier Support Engineers to handle client requests and troubleshoot issues.
  • Own team accountability, conducting performance reviews and addressing employee relations issues.
  • Partner with senior leadership to oversee projects that enhance productivity and processes.
  • Serve as a resource for high-priority escalations, collaborating with internal teams and customers.
  • Mentor and coach support engineers on Datadog’s extensive integration capabilities.

What we're looking for

  • Proven experience managing and coaching technical support teams.
  • Track record of leading team projects to improve productivity and processes.
  • Strong client-centric approach with ability to resolve high-priority escalations.
  • Experience in performance management, including reviews and development plans.
  • Skilled in data-driven decision making for informed problem-solving.
  • Passionate about people management and mentorship within a technical environment.

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