Manager 2, Premier Support Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Posted
8 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $215k
$155k most similar roles pay here $270k

This listing doesn't post a salary. Most similar roles pay $177,456–$253,512.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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At a glance

TL;DR · Manager 2, Premier Support Engineering | Datadog Careers

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As a Senior Manager of Support Engineering at Datadog, you will lead a team of Premier Support Engineers responsible for addressing client issues and diving into the company’s extensive suite of 400+ integrations. Your role involves managing performance reviews, coaching, and mentoring your team to ensure high standards are maintained. You will collaborate with senior leadership to drive initiatives that enhance productivity and streamline processes within the support function. This position requires experience in people management and mentorship, particularly in leading teams or other managers. Familiarity with customer support systems and a strong understanding of software engineering principles are essential for success in this role at Datadog’s scale.

Skills

Datadog AWS Kubernetes Terraform Python PostgreSQL Docker CI/CD Prometheus Grafana

What you'll do

  • Manage and develop Premier Support Engineers to handle client requests and troubleshoot issues.
  • Own team accountability, conducting performance reviews and addressing employee relations issues.
  • Partner with senior leadership to oversee projects that enhance productivity and processes.
  • Coach and mentor support engineers in technical skills and career development.
  • Lead a team of managers, ensuring effective people management and mentorship practices.

What we're looking for

  • Manage and develop a team of Premier Support Engineers responsible for client issues.
  • Own accountability and performance management for direct reports, including reviews and relations.
  • Oversee support team projects to enhance productivity and processes.
  • Lead mentorship programs and manage other managers within the team.
  • Possess previous experience in people management and leading teams.

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