Manager II, Federal Support Engineering - Denver | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
CO
Salary
$128,000–$171,000 / yr
Posted
17 days ago
Nearby
44 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $215k
This role $150k
$112k most similar roles pay here $274k

This role pays less than 87% of similar roles. Most pay $170,750–$258,300 — the shaded band above. At the midpoint, this role pays about $150k versus about $215k for comparable roles.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 122 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Manager II, Federal Support Engineering - Denver | Datadog Careers

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As a Manager 2 on the Datadog Federal Support Engineering team, you will lead and mentor support engineers while collaborating with senior leadership to drive initiatives that enhance productivity and product quality. Your daily responsibilities include managing performance reviews, overseeing hiring and training processes, and guiding technical development for your team. You will also partner closely with engineering, product management, and customer success teams to address government-specific feature requests and resolve high-priority escalations. This role requires a minimum of three years in technical support or related fields, strong people management skills, and the ability to work within highly regulated environments. Key skills include critical thinking, data-driven decision-making, and on-site presence at least three days a week.

Skills

Datadog AWS CI/CD Kubernetes Docker Python PostgreSQL Git Jira Confluence Scrum Agile Linux Windows Server SSL/TLS Nginx ELK Stack Prometheus Grafana

What you'll do

  • Manage and mentor Federal Support Engineers and their teams in troubleshooting and resolving client issues.
  • Own team performance by conducting reviews, planning, and handling employee relations issues.
  • Partner with senior leadership to oversee projects that enhance productivity and processes.
  • Collaborate with Engineering, Product Managers, and Customer Success teams on GovCloud feature requests.
  • Work with the Federal Support Director to hire, onboard, train, and retain top talent.
  • Guide team members through technical training and development opportunities.

What we're looking for

  • 3+ years of management experience in technical support or related customer-facing roles.
  • Proven ability to lead and mentor a team, including managing other managers.
  • Experience collaborating with engineering, product, sales, and customer success teams.
  • Strong data-driven decision-making skills for process improvement.
  • Ability to handle on-call responsibilities and work onsite at least 3 days weekly.
  • Passionate about people management and committed to client-centric approaches.

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