Mainframe Prod Support Engineer

Accenture

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NYJersey City, NJPennington, NJ
Employment
Full-time
Posted
5 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $172k
$124k most similar roles pay here $220k

This listing doesn't post a salary. Most similar roles pay $141,875–$201,425.

Based on 240 similar postings.

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About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 221 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 175 roles with salary data.

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At a glance

TL;DR · Mainframe Prod Support Engineer

Mainframe Prod Support Engineer - 6163755 is a role focused on managing the day-to-day operations of a technology platform. The successful candidate will perform critical production support tasks including problem incident management, release deployment, operational readiness, capacity availability management, and service analytics. Responsibilities involve identifying potential failure scenarios, creating tickets for enhancements or problems, and communicating with development and internal business teams to resolve complex issues. The role requires performing technical analysis, research, and troubleshooting while maintaining metrics to drive improvements in production services. To succeed, the candidate must possess expertise in programming languages such as JCL, COBOL, SQL, DB2, and Eazytrieve. They will also be responsible for handling batch job failures and managing configuration changes within a mainframe environment to ensure stable system performance and operational continuity.

What you'll do

  • Manage day-to-day operations of the technology platform including incident management and release deployment.
  • Monitor application performance and provide service analytics and reporting to stakeholders.
  • Identify production failure scenarios and create corresponding tickets for development and business teams.
  • Analyze metrics to identify vulnerabilities and opportunities for operational improvement.
  • Create and update administrative, operational, and technical policies based on best practice guidelines.
  • Resolve complex technical issues through advanced query, programming, and troubleshooting techniques.
  • Plan, install, design, and support new and existing equipment and software systems.

What we're looking for

  • Minimum 5 years of work experience required.
  • Experience in Production Support or related Mainframe experience.
  • Expertise in programming languages including JCL, COBOL, SQL, DB2, and Eazytrieve.
  • Experience in production support and handling batch job failures.
  • Associate Degree required.
  • Ability to perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.

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