Lead Software Engineer, Technical Support Engineer, Authentication & Authorization Platforms

JPMorgan Chase

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Quick summary

Work type
On-site
Location
Jersey City, NJColumbus, OHPlano, TX
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $187k
$141k most similar roles pay here $240k

This listing doesn't post a salary. Most similar roles pay $156,125–$218,287.

Based on 240 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1174 open roles on FindRole.

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TL;DR · Lead Software Engineer, Technical Support Engineer, Authentication & Authorization Platforms

Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms joins the Chief Technology Office as a core technical contributor on the Auth & Auth TSE team. This role involves providing deep technical support for firmwide identity solutions, workforce sign-on platforms, and public-cloud identity providers like Entra and Google Cloud. You will manage complex customer-facing integration incidents, perform root-cause analysis, and develop durable fixes to protect authentication functions. Day-to-day tasks include reading and writing code, scripting reproductions, analyzing token exchanges, and authoring runbooks. You will utilize advanced programming languages, AI-assisted engineering practices, and SDLC toolchains to automate remediation of recurring issues. The role focuses on the critical domain of identity and access management (IAM), ensuring secure authentication flows across various systems, protocols, and federated environments while providing technical guidance to internal engineering customers.

What you'll do

  • Provide front-line technical support for firmwide identity systems and public-cloud authentication providers.
  • Own complex customer-facing integration incidents from initial diagnosis through to final resolution.
  • Design and validate integration flows, federation setups, and secure credential handling for engineering customers.
  • Read and write code daily to create diagnostic tools, reproduce issues, and review customer integrations.
  • Perform root-cause analysis on authentication failures by analyzing stack traces, token exchanges, and logs.
  • Author technical documentation, runbooks, and root-cause write-ups to improve team knowledge.
  • Implement automated solutions to eliminate recurring issues and improve the stability of identity systems.
  • Drive the adoption of AI-assisted engineering practices to improve code quality and delivery speed.

What we're looking for

  • Formal training or certification on software engineering concepts and 5+ years of applied experience.
  • Advanced proficiency in one or more programming languages for reading, writing, and reviewing code.
  • Experience with customer-facing solution design to understand problems and design fixes for engineering customers.
  • Broad systems integration experience across various protocols, languages, and the full path from client to resource.
  • Root-cause diagnostic rigor using logs, traces, and tokens rather than guessing.
  • Strong technical writing skills to produce clear documentation and constructive peer reviews.
  • Demonstrated experience leading the use of approved AI-assisted software development tools while ensuring security and accuracy.
  • Experience with modern authentication/federation protocols, IAM knowledge, and enterprise access platforms (preferred).

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