This role pays less than
96%
of similar roles. Most pay
$192,050–$211,900
— the shaded band above.
At the midpoint, this role pays about
$145k
versus about
$202k
for comparable roles.
Based on 240 similar postings.
Employer
About US Bank
U.S. Bank (U.S. Bancorp) is the fifth-largest bank in the United States, providing retail banking, corporate and commercial banking, wealth management, and payment services to millions of customers. Industry: Banking & Financial Services
US Bank currently has
36 open roles
on FindRole.
Listed pay typically runs
$119,765–$140,900
across 34 roles with salary data.
Lead Software Engineer (Contact Center Modernization, AWS & AI) will lead the modernization and transformation of enterprise Contact Center platforms to ensure service availability and improved customer experiences. The role involves designing scalable, fault-tolerant architectures in multi-AZ and multi-region environments while developing AI-powered solutions such as conversational AI, virtual assistants, and Agentic AI workflows. Key responsibilities include managing complex integrations across CRM platforms like Salesforce and ServiceNow, overseeing incident management, and enforcing engineering best practices for code quality and security. The candidate will utilize a technical stack including AWS services like Amazon Connect, Lambda, DynamoDB, and Bedrock, alongside languages such as Java, Python, Node.js, and React. Additionally, the role requires experience with Terraform, Kubernetes, Spring Boot, and infrastructure automation to solve complex problems within highly regulated financial service environments.
Lead the modernization and transformation of enterprise Contact Center platforms to ensure service availability.
Drive the adoption of AWS cloud technologies, Generative AI, and Amazon Connect tools.
Design scalable, resilient, and fault-tolerant architectures using multi-AZ and multi-region AWS environments.
Integrate complex systems including CRM platforms, telephony systems, and data platforms.
Develop AI-powered solutions such as conversational AI, virtual assistants, and Agent Assist capabilities.
Implement Agentic AI workflows involving multi-agent orchestration and intelligent automation.
Enforce engineering best practices for software design, code quality, security, and performance.
Manage incident response, platform reliability initiatives, and continuous improvement efforts.
What we're looking for
Bachelor's degree or equivalent work experience.
Six to eight years of relevant experience.
Strong hands-on AWS experience with Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM, and cloud-native architectures (preferred).
Proficiency in Java, Python, Node.js, and/or React for developing and supporting cloud-based applications (preferred).
Experience with Generative AI, Conversational AI, Amazon Lex, AWS Bedrock, Contact Lens, Agent Assist, prompt engineering, and responsible AI governance (preferred).
Experience designing and supporting Contact Center platforms, omnichannel solutions, telephony systems, and CRM integrations like Salesforce and ServiceNow (preferred).
Hands-on experience with APIs, middleware, Terraform, Kubernetes, Spring Boot, Tibco, and infrastructure automation tools (preferred).
Knowledge of security, compliance, and regulatory requirements in financial services using tools like Fortify, Black Duck, Twistlock, and Wiz (preferred).
System Design
Application Development
Cloud Native
Software Development Life Cycle
Artificial Intelligence
Machine Learning
Mobile
Testing
Production Code
Agile