This role pays less than
59%
of similar roles. Most pay
$154,437–$215,175
— the shaded band above.
At the midpoint, this role pays about
$172k
versus about
$185k
for comparable roles.
Based on 240 similar postings.
Employer
About Oracle
Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.
Oracle currently has
568 open roles
on FindRole.
Listed pay typically runs
$103,000–$234,600
across 425 roles with salary data.
As a Lead Principal Incident Manager, you will serve as a senior individual contributor leading the response to critical service-impacting events across Oracle Cloud Infrastructure data center infrastructure. You will coordinate site operations, infrastructure engineering, network engineering, platform reliability, security, and vendor teams to restore services quickly while managing incident timelines, decision logs, and stakeholder communications. The role involves performing root cause analysis, identifying systemic risks, and improving response playbooks and automation. You will utilize tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, and Grafana. Key competencies include incident command, operational decision-making, and cross-team coordination in high-pressure environments. The work focuses on maintaining the reliability of mission-critical cloud infrastructure, including compute, storage, networking, and facility-dependent services within a large-scale distributed environment involving high-density compute and high-performance networks.
Lead the response to critical incidents affecting OCI data center infrastructure including compute, storage, network, and facility services.
Create and maintain incident timelines, decision logs, action plans, and stakeholder communications during active events.
Provide concise, accurate updates to technical teams, operational leadership, and executive stakeholders during recovery efforts.
Coordinate with cross-functional engineering teams and external vendors to align responses across multiple infrastructure layers.
Lead post-incident reviews and root cause analysis to ensure corrective actions are tracked to completion.
Analyze incident data and recurring failure patterns to identify systemic risks and prioritize improvements.
Develop and maintain operational runbooks, incident command standards, and communication templates for repeatable response.
Track and report key performance metrics such as time to detect, mitigate, and resolve incidents.
What we're looking for
6 to 10+ years of experience in incident management, infrastructure reliability engineering, data center operations, or other uptime-critical environments.
Experience leading high-severity incidents in large-scale distributed infrastructure, cloud, data center, or hybrid environments.
Strong understanding of data center operations, power, cooling, networking, and storage infrastructure.
Ability to lead cross-functional teams through high-pressure events while maintaining clear accountability.
Proficiency with incident management frameworks such as ITIL, SRE practices, or the Incident Command System.
Bachelor's degree in a technical field (preferred).
Experience supporting AI, HPC, or large-scale GPU infrastructure (preferred).
Formal training or certification in incident command, ITIL, service management, or related disciplines (preferred).