Lead Infrastructure Engineer, Microsoft 365 Office Client Engineer

What you'll do

• Own the packaging, validation, and release execution for Office client software across global desktop estates.
• Build automated test and deployment pipelines to replace manual cycles with repeatable processes.
• Define ring strategies and go/no-go criteria to protect line-of-business add-ins and macros.
• Lead release planning using pilot groups, quality gates, and rollback procedures.
• Automate deployment, testing, and monitoring processes using scripting and infrastructure tools.
• Troubleshoot complex application and endpoint issues using logs, telemetry, and root-cause analysis.
• Serve as the technical escalation point for software releases, infrastructure incidents, and vendor support.
• Utilize enterprise-authorized AI to accelerate infrastructure analysis and design documentation while ensuring data security.

What we're looking for

• Formal training or certification on infrastructure engineering concepts and 5+ years of applied experience.
• Deep experience with Microsoft Office 365 deployment, servicing, configuration, and support.
• Strong expertise with Microsoft Configuration Manager (MECM/SCCM), Intune, and endpoint management technologies.
• Experience managing enterprise software releases, deployment governance, validation, and rollback planning.
• Proven troubleshooting and root-cause analysis skills across endpoint and infrastructure platforms.
• Demonstrated experience using enterprise-authorized AI capabilities for infrastructure engineering with strong validation habits and data sensitivity awareness.
• Deep knowledge of one specific infrastructure technology and scripting languages.
• Experience with Microsoft 365 Copilot, virtual desktop environments, and application compatibility testing (preferred).