Knowledge Management Representative

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Salary: $91,230–$123,428 / yr
Posted: 40 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $162k

This role $107k

$78k $210k

below market most similar roles pay here above market

This role pays less than 92% of similar roles. Most pay $133,399–$190,632 — the blue band above. At the midpoint, this role pays about $107k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Knowledge Management Representative

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The Knowledge Management Rep. - TS/SCI w/ POLY joins the Technical Support Services team to manage documentation and provide technical support for the Network Enterprise. The role involves creating and maintaining Standard Operating Procedures, User Guides, and Knowledge Articles within a SharePoint repository. Key responsibilities include troubleshooting computer systems, software, and hardware issues via phone, email, and IM messages. The individual will perform diagnostic techniques to resolve problems, administer Microsoft Office applications, and provide remote support using desktop mirroring tools. Required skills include technical writing, customer service, and information technology support. The position requires a Security+ CE or 8570 certification and a PWS 9.1 certification. The work focuses on maintaining network enterprise documentation and providing end-user support for cloud infrastructure and various network classifications.

Skills

SharePoint Technical Writing IT) Support Cloud Infrastructure Microsoft Office Remote Access Tools Network Enterprise Hardware Troubleshooting Security+ 8570 Knowledge Management

What you'll do

Create and maintain Standard Operating Procedures (SOPs), User Guides, and Knowledge Articles (KAs).
Maintain and update documentation within the SharePoint Knowledge Management repository.
Provide technical support and troubleshooting for computer systems, software, and hardware issues.
Respond to customer queries via phone, email, instant messages, and in-person interactions.
Maintain computer hardware and software using both in-person and remote access tools.
Apply diagnostic techniques to identify problems, investigate causes, and recommend technical solutions.
Administer enterprise applications including email and Microsoft Office suites.
Resolve problems brought to the helpdesk by users of cloud infrastructure.

What we're looking for

Must be a US Citizen.
Must currently possess a Top Secret/SCI clearance.
Must be able to obtain and maintain a polygraph.
Must have a BA/BS degree or equivalent experience.
Must have 5+ years of related experience.
Must possess a Security+ CE or another 8570 certification.
Must possess a PWS 9.1 certification.
Must have proficient writing and oral skills (preferred).

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