This role pays less than
99%
of similar roles. Most pay
$144,727–$212,500
— the shaded band above.
At the midpoint, this role pays about
$86k
versus about
$179k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
37 open roles
on FindRole.
Listed pay typically runs
$124,500–$151,250
across 28 roles with salary data.
The ITSM Change & Problem Manager oversees the end-to-end lifecycle of change and problem management processes to ensure service stability. This role involves governing standard, normal, emergency, and major changes while facilitating Change Advisory Board meetings and leading Root Cause Analysis for recurring incidents. The individual will manage the Known Error Database, coordinate cross-functional technical teams across infrastructure, cloud, network, and security domains, and conduct post-incident reviews to identify improvements. Key responsibilities include developing executive dashboards and ensuring compliance with ITIL standards and regulatory requirements. The role requires expertise in ManageEngine ServiceDesk Plus for workflow configuration and reporting, alongside a deep understanding of Azure, AWS, and database platforms. Essential skills include risk assessment, stakeholder management, and data analysis to drive continual service improvement and resolve underlying issues impacting operational stability.
ManageEngine ServiceDesk Plus
ITIL
Incident Management
Service Request Management
Problem Management
Knowledge Management
Major Incident Management
SLA Management
Power BI
Microsoft Excel
Workflow Automation
Service Desk Analytics
Jira Service Management
ServiceNow
PowerShell
Scripting