IT Support Specialist

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Vienna, VA
Salary
$106,275–$143,782 / yr
Posted
50 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $155k
This role $125k
$97k most similar roles pay here $196k

This role pays less than 76% of similar roles. Most pay $127,600–$182,058 — the shaded band above. At the midpoint, this role pays about $125k versus about $155k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · IT Support Specialist

As an IT Support Specialist, you will join the IT Infrastructure and Operations team to provide critical technical support for mission-critical systems and networks across secure and unsecure fabrics. Your daily responsibilities include providing Tier 1 and Tier 2 support, resolving complex hardware and software issues, and managing remote desktop troubleshooting. You will deploy and test equipment, lead technical rollouts, and train resources while utilizing enterprise ticketing systems to track incidents. The role requires proficiency in VTC platforms like Microsoft Teams, WebEx, and Skype, as well as supporting printers, UPS units, and COTS or GOTS applications. You must effectively communicate technical concepts to diverse audiences while navigating competing priorities to resolve connectivity issues. This position focuses on maintaining mission-critical IT infrastructure within a high-security environment requiring a TS/SCI with Polygraph clearance.

What you'll do

  • Provide Tier 1 and Tier 2 technical support for mission-critical IT systems and networks on secure and unsecure fabrics.
  • Resolve critical IT issues through remote desktop support and direct user interaction.
  • Deploy, test, and provide hardware and software support including desktops, printers, and UPS systems.
  • Manage VTC platforms such as Microsoft Teams, WebEx, and Skype to ensure seamless communication.
  • Document and track incident tickets using enterprise ticketing systems.
  • Coordinate with external service providers to resolve connectivity, network, and system issues.
  • Communicate complex technical concepts and requirements to both technical and non-technical audiences.
  • Lead Tier 2 technical deployments and provide training resources for new rollouts.

What we're looking for

  • Must possess a current Top Secret SCI with Polygraph clearance.
  • Must be a U.S. citizen.
  • Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience/certifications).
  • 5+ years of related experience in IT systems and technical support.
  • Experience providing Tier 1 and Tier 2 support for mission IT systems on secure and unsecure networks.
  • Experience supporting VTC platforms including Microsoft Teams, WebEx, and Skype.
  • Experience using enterprise ticketing systems to document and track incidents.
  • Security Clearance Level: TS/SCI with Polygraph.

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