IT Manager, ServiceNow

Berkeley Research Group

Remote Actively hiring Verified listing
Remote - USA · New York, NY · Boston, MA · Chicago, IL Posted 10 days ago $140,000–$180,000 / year
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At a glance

AI generated

TL;DR

The ServiceNow Platform Manager at BRG leads a team of administrators and developers responsible for maintaining the stability, scalability, and compliance of the organization’s ServiceNow platform. This role involves day-to-day operational management, including health monitoring, risk mitigation, and adherence to security standards, while also overseeing long-term strategic planning and vendor relationships. The ideal candidate has extensive experience in ServiceNow administration and leadership roles within a medium to large enterprise environment, with expertise in core architecture, integrations, and release management. Familiarity with automation tools, cloud infrastructure, and hybrid environments is preferred, as the role requires deep technical knowledge and strong collaboration skills across IT departments and business units to ensure the platform supports organizational needs effectively.

Skills

ServiceNow Kubernetes AWS Azure CI/CD Python SQL ITIL REST SOAP MID Server DevOps Terraform Git Scrum

What you'll do

  • Own the day-to-day operational health of the ServiceNow platform, ensuring stability and performance.
  • Develop and enforce standard operating procedures for platform administration and deployment.
  • Manage vendor relationships and licensing for the ServiceNow platform.
  • Translate business process requirements into scalable, platform-aligned solutions.
  • Lead a team of ServiceNow administrators/developers, fostering innovation and accountability.
  • Ensure adherence to security and compliance standards across the ServiceNow environment.

What we're looking for

  • 8+ years of progressive IT experience, including 5+ years on ServiceNow in a leadership role.
  • Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
  • Hands-on experience managing and administering ServiceNow in a large enterprise environment.
  • Strong understanding of core ServiceNow architecture and integrations.
  • Experience leading platform upgrades, releases, and lifecycle planning.
  • ServiceNow Certified System Administrator (CSA) certification required.
  • ITIL Foundation (v3 or 4) or equivalent certification preferred.

Market check

Salary context

This $140,000–$180,000 range sits above 35% of similar postings on FindRole.

Peer median band

$136,200–$214,800

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$148,500–$213,375

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Berkeley Research Group

Berkeley Research Group is a global consulting firm specializing in expert testimony, disputes and investigations, corporate finance, and performance improvement.

Berkeley Research Group currently has 5 open roles on FindRole.

Listed pay typically runs $125,000–$175,000 across 5 roles with salary data.

Most-posted roles

View all roles at Berkeley Research Group

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