ServiceNow Platform Technology Lead

Pacific Life

Actively hiring
Charlotte, US Posted 21 days ago $125,100–$152,900 / year
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At a glance

AI generated

TL;DR

Join our Pacific Life Technology End-User Services Team in Charlotte as a ServiceNow Platform Technology Lead, where you will define and maintain the technical architecture of the ServiceNow platform, design scalable solutions across multiple products, and ensure adherence to best practices. Your day-to-day involves leading complex implementations, conducting code reviews, designing integrations with enterprise systems, and monitoring instance performance. You’ll need extensive hands-on experience with ServiceNow, including expertise in CMDB/CSDM, integration design, and platform optimization. Ideal candidates possess certifications such as the ServiceNow Certified System Administrator and Application Developer, along with strong technical leadership and problem-solving skills to tackle large-scale ITSM challenges.

Skills

ServiceNow ITSM CMDB CSDM REST SOAP Flow Designer MID Server Scrum CI/CD Python JavaScript SQL PostgreSQL Kubernetes AWS Terraform Git Jira Confluence

What you'll do

  • Define and maintain the technical architecture of the ServiceNow platform.
  • Design scalable solutions across multiple ServiceNow products and business units.
  • Establish and enforce development standards for set strategy and naming conventions.
  • Lead architecture and design for complex implementations, ensuring reuse of capabilities.
  • Monitor instance performance and scalability to identify and reduce technical debt.

What we're looking for

  • 8+ years of IT experience with a focus on ServiceNow
  • Extensive hands-on experience implementing multiple ServiceNow modules across an enterprise
  • Proven ability to lead architecture for medium to large-scale implementations
  • Expertise in ServiceNow platform governance, technical leadership, and solution design
  • Certified ServiceNow System Administrator and Application Developer
  • Experience in CMDB/CSDM design and integration with enterprise systems
  • Strong problem-solving skills and capability to optimize instance performance

Market check

Salary context

This $125,100–$152,900 range sits above 9% of similar postings on FindRole.

Peer median band

$141,520–$214,265

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$149,698–$220,900

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Pacific Life

Pacific Life is a life insurance company offering a wide range of life insurance, annuity, and investment products and services to individuals, businesses, and pension plans. Industry: Life Insurance & Annuities

Pacific Life currently has 26 open roles on FindRole.

Listed pay typically runs $137,610–$168,190 across 26 roles with salary data.

Most-posted roles

View all roles at Pacific Life

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