As a Director and Platform Owner for BlackRock's ServiceNow capabilities, you will lead the technical strategy and engineering standards for an enterprise-scale platform that integrates AI-enabled automation with ITSM, ITOM, ITAM, HRSD, and other critical modules. You’ll manage a globally distributed team of engineers and analysts, driving the adoption of AI-first practices and ensuring compliance with regulatory frameworks like DORA. Key responsibilities include setting technical architecture, integrating ServiceNow with tools such as Splunk and Grafana, and overseeing platform governance to deliver measurable business outcomes. Expertise in JavaScript, GlideRecord, REST/SOAP integrations, and hands-on experience with Now Assist and other AI capabilities are essential, along with a track record of leading large teams and delivering enterprise platform strategies in regulated environments.
Skills
ServiceNow
JavaScript
GlideRecord
REST/SOAP integrations
CMDB/CSDM
AI
Now Assist
Splunk
Grafana
PagerDuty
Azure DevOps
Snowflake
ITIL
DevOps
Git
Maven
Jenkins
Python
Java
Agile
DORA
What you'll do
Own and drive the enterprise ServiceNow platform technical strategy.
Lead and develop a globally distributed ServiceNow Platform team.
Embed AI-first thinking into every layer of the ServiceNow platform.
Establish and enforce platform governance and compliance standards.
Oversee integrations between ServiceNow and critical enterprise systems.
What we're looking for
15+ years of technology experience with at least 10 years in deep hands-on ServiceNow expertise.
Expert-level proficiency in ServiceNow architecture, scripting, and AI automation capabilities.
Proven ability to lead large, geographically distributed teams and define enterprise platform strategy.
Deep understanding of ITIL processes and experience integrating ServiceNow with observability tools.
Financial acumen and experience managing platform budgets and vendor relationships.
Market check
Salary context
This
$215,000–$275,000
range sits above
80%
of similar postings on FindRole.
Peer median band
$144,740–$228,120
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$151,750–$229,687
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Blackrock
BlackRock is the world''s largest asset management firm, providing investment management, risk management, and advisory services to institutional and retail clients through its Aladdin technology platform. Industry: Asset Management & Financial Services
Blackrock currently has
104 open roles
on FindRole.
Listed pay typically runs
$140,000–$195,000
across 101 roles with salary data.