As the Senior Director of Enterprise Service Management (ESM) at a leading technology company, you will lead the technical vision and governance for the ServiceNow platform, working closely with business stakeholders to drive enterprise-wide strategy. Your responsibilities include developing the multi-year technical roadmap, ensuring architectural integrity, and providing critical inputs for business cases. You will chair technical governance boards, oversee global delivery teams, manage vendor relationships, and ensure seamless user experiences aligned with strategic goals. This role requires extensive experience in ServiceNow architecture, financial acumen, and a proven track record of leading large-scale technology initiatives. Expertise in AI capabilities like Now Assist Guardian is preferred, as well as deep knowledge across multiple ServiceNow domains such as HRSD and ITOM.