IT Customer Services Desktop Support Technician

What you'll do

• Resolve escalated hardware, software, and network issues for desktops, laptops, servers, and manufacturing peripherals.
• Install, configure, and upgrade enterprise applications, operating systems, and specialized engineering tools like CAD/CAM software.
• Diagnose and resolve network problems involving LAN/WAN configurations, switches, routers, firewalls, and industrial control systems.
• Perform proactive system maintenance including patch management, performance tuning, backup recovery, and security audits.
• Set up and maintain advanced audiovisual and collaboration systems for design reviews and virtual meetings.
• Maintain detailed documentation of IT incidents, resolutions, and system configurations within the ticketing system.
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools and security awareness.
• Manage IT inventory, asset lifecycles, and procurement processes for manufacturing and engineering needs.

What we're looking for

• High School Diploma or equivalent and a minimum of 8 years of prior relevant experience.
• Associate's Degree or post-secondary degree with a minimum of 4 years of prior related experience.
• Advanced proficiency in troubleshooting hardware, software, and network issues (preferred).
• Solid knowledge of networking protocols and cybersecurity fundamentals (preferred).
• Experience with ticketing systems, remote management tools, and monitoring software (preferred).
• Familiarity with manufacturing technologies including ERP, MES, SCADA, and industrial automation (preferred).
• Strong analytical skills, attention to detail, and excellent communication abilities (preferred).
• Security clearance.