below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$110,000–$175,925.
Based on 240 similar postings.
Employer
About L3Harris
L3Harris Technologies is a US aerospace and defense technology company providing space and airborne systems, communications, electronic warfare, and missile propulsion solutions for government and commercial customers.
L3Harris currently has
877 open roles
on FindRole.
Listed pay typically runs
$106,500–$197,500
across 350 roles with salary data.
The IT Customer Service role is an End User Desktop Support position supporting a classified environment. The primary responsibility is serving as the customer support interface, managing desktop support issues for both virtual and physical systems and applications. Daily tasks include managing tickets in ServiceNow at required SLA levels, providing front-end support for application, voice, and data access issues, and provisioning secure and unclassified phones. The position also involves delivering new systems, supporting equipment upgrade projects, and assisting with RMF and ICD 503 compliance. Required skills include proficiency with Windows desktop operating systems and Security+ CE or DoD 8570 IAT Level I certification. Preferred technical experience includes Wyse Management Suite, Active Directory, GPO management, Microsoft Exchange, Cisco routers, SCCM, and RedHat, CentOS, or Ubuntu Linux.
Provide day-to-day support for Microsoft Windows desktop operating systems in virtual and physical environments.
Manage and escalate IT support tickets within ServiceNow according to required SLA levels.
Deliver front-end support for application issues, voice/phone systems, and data access problems.
Provision, set up, and troubleshoot secure and unclassified phones.
Deploy new systems to employees and decommission equipment following security team processes.
Support ongoing projects to replace or upgrade existing IT hardware and equipment.
Assist with RMF and ICD 503 compliance requirements as directed by the security team.
Travel between L3Harris facilities within the Rochester area to provide on-site support.
What we're looking for
Must have an active Top Secret/SCI security clearance and willingness to submit to a CI Poly.
Must possess a Security+ CE or any DoD 8570 IAT Level I or higher approved certification.
Must have a Bachelor’s Degree and at least 2 years of related experience, a Graduate Degree with 0 to 2 years, or 6 years of experience without a degree.
Must have excellent written and verbal communication skills.
Must be able to travel between L3Harris facilities within the Rochester area.
Experience with Wyse Management Suite (preferred).
Experience with Active Directory and GPO management (preferred).
Active Directory
Windows Desktop Operating Systems
SCCM
PowerShell
VMware VDI
LAN/WAN
ServiceNow
JIRA
Linux
Solaris
UNIX
Security+
Microsoft Office Product Suites
IT Operations
Ticketing Systems
Network Diagnostics
Windows
Linux
Unix
SCCM
ServiceNow
VoIP
Hardware Repair
Asset Management
Video Teleconferencing
Microsoft Business Tools
CompTIA A+
CompTIA Network+
CompTIA Security+
CISSP
CASP
Windows
Linux
Unix
SCCM
ServiceNow
VoIP
Asset Management
Video Teleconferencing
Microsoft Business Tools
CompTIA A+
CompTIA Network+
CompTIA Security+
CISSP
CASP
Windows 11
macOS
M365
Server Administration
TCP/IP
Wi-Fi
Firewalls
ITSM
Problem Management
Autodesk
Adobe
Hardware Support
Printers
CompTIA A+
Network+
Apple Certified Support Professional