IT Asset Administrator

What you'll do

• Manage day-to-day IT asset activities including receiving, inventory tracking, deployment, transfers, returns, and disposition of equipment.
• Maintain accurate and complete asset records in the database to ensure accountability and process adherence.
• Coordinate break/fix requests, equipment replacements, new seat deployments, and associated end-user documentation.
• Perform workstation imaging, configuration, data backup and recovery, hardware diagnostics, and equipment repairs.
• Provide Tier 2 deskside technical support to troubleshoot and resolve escalated hardware, software, and computing issues.
• Create and resolve incidents and service requests using the ServiceNow ITSM ticketing system.
• Diagnose and resolve technical issues involving Windows workstations, peripheral devices, and standard enterprise applications.
• Identify opportunities to improve asset tracking accuracy, operational efficiency, and customer support processes.

What we're looking for

• High school diploma with 5+ years of relevant IT experience in asset management, desktop support, or related technical support activities.
• Demonstrated experience managing IT hardware assets and maintaining accurate inventory and lifecycle records.
• Experience providing technical support in a Windows-based enterprise environment, including diagnosing and resolving hardware and software issues.
• Ability to independently troubleshoot moderately complex technical issues and identify appropriate resolutions.
• Strong organizational skills with the ability to manage multiple priorities and complete tasks with minimal supervision.
• Excellent written and verbal communication skills to interact with end users and technical teams.
• U.S. citizenship is required.
• Ability to obtain and maintain a Government Public Trust security clearance/access.
• Experience using an ITSM ticketing system, preferably ServiceNow (preferred).
• Experience providing Tier 2 deskside support in an enterprise IT environment (preferred).
• Experience with Windows workstation imaging, configuration, and troubleshooting (preferred).
• Experience supporting Department of Justice components or other federal government customers (preferred).