Intermediate Level Decision Science Analyst, Member Value

USAA

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXPlano, TX
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $154k
$103k most similar roles pay here $191k

This listing doesn't post a salary. Most similar roles pay $124,700–$182,611.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 30 open roles on FindRole.

Listed pay typically runs $142,320–$265,950 across 21 roles with salary data.

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At a glance

TL;DR · Intermediate Level Decision Science Analyst, Member Value

Intermediate Level Decision Science Analyst - Member Value joins the Member Value team to transform member service experiences through end-to-end analytics. The role involves uncovering critical insights to drive higher satisfaction, refining service strategies, and optimizing performance by translating complex data into actionable recommendations for business leaders. Day-to-day responsibilities include applying advanced analytical techniques to solve medium to large scale problems, performing exploratory data analysis, documenting methodologies for compliance, and creating visualizations for non-technical audiences. The ideal candidate possesses intermediate knowledge of mathematical and statistical techniques, SQL for data extraction and cleaning, SAS, and BI tools. This role focuses on the specific business problem of improving member value through evidence-based decision making. Candidates should be proficient in experimental design, hypothesis testing, and interpreting diverse data sources like member feedback and operational metrics to influence strategy.

What you'll do

  • Apply advanced analytical techniques to solve medium to large scale business problems and influence strategy.
  • Use scientific and quantitative approaches to translate complex data into actionable "insight to action" recommendations.
  • Identify and gather high-quality data sources through exploratory data analysis and testing.
  • Create visualization materials to communicate findings clearly to both technical and non-technical audiences.
  • Document all assumptions, methodologies, and validation steps to meet peer review and compliance requirements.
  • Monitor and control business risks in accordance with established corporate policies and procedures.
  • Adopt emerging technologies to enhance the application of scientific and quantitative methodologies.

What we're looking for

  • Bachelor's degree in a quantitative field or 4 years of related experience in statistics, mathematics, or quantitative analytics.
  • 2 years of experience in data/analytics or functional business experience in the banking, finance, or insurance industries (or an advanced degree).
  • Intermediate knowledge of mathematical and statistical techniques to drive fact-based decision-making.
  • Intermediate knowledge of SQL, SAS, BI tools, and other data visualization and analysis software.
  • Ability to translate complex data into clear communication materials for diverse audiences.
  • Advanced degree in a quantitative field (preferred).
  • Proven ability to design and evaluate test-and-learn strategies using hypothesis testing and statistical significance (preferred).
  • Prior U.S. military service or being a military spouse/domestic partner (preferred).

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