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$126,800–$184,325.
Based on 240 similar postings.
Employer
About USAA
USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.
USAA currently has
30 open roles
on FindRole.
Listed pay typically runs
$142,320–$265,950
across 21 roles with salary data.
As an Intermediate Level Decision Science Analyst - Digital Analytics within the Member Value team, you will perform end-to-end analytics to transform member service experiences and improve satisfaction. You will collaborate with cross-functional teams to identify data sources, conduct exploratory data analysis, and apply advanced scientific and quantitative techniques to solve medium to large scale business problems. Your daily work involves translating complex data into actionable recommendations for leadership, creating visualization materials for non-technical audiences, and documenting methodologies for compliance. The role requires proficiency in SQL, SAS, and BI tools, alongside experience with digital analytics platforms like Google Analytics or Adobe Analytics, experimentation tools such as Optimizely, and tag management systems like Tealium. You will focus on customer journey analytics across web and mobile channels to optimize performance and drive strategic business decisions.
Apply advanced analytical techniques to solve medium to large scale business problems and influence strategy.
Use scientific and quantitative approaches to provide "insight to action" recommendations for business objectives.
Identify and gather high-quality data sources through testing and exploratory data analysis.
Create visualization materials to communicate complex findings to non-technical audiences and senior management.
Document all assumptions, methodologies, and validation tests to meet peer review and compliance requirements.
Monitor and control risks associated with business activities in accordance with corporate policies.
Utilize digital analytics platforms and experimentation tools to optimize member service experiences.
What we're looking for
Bachelor's degree in a quantitative field or 4 years of related experience in statistics, mathematics, or quantitative analytics.
2 years of experience in data/analytics or functional business experience in the banking, finance, or insurance industries (advanced degree may substitute).
Intermediate knowledge of mathematical and statistical techniques to drive fact-based decision-making.
Intermediate knowledge of SQL, SAS, BI tools, and other data visualization and analysis software.
Experience using digital analytics platforms like Google Analytics or Adobe Analytics (preferred).
Hands-on experience with digital experimentation and optimization tools such as Optimizely or Adobe Target (preferred).
Working knowledge of CDPs, CRM analytics, AI/ML applications, and tag management systems (preferred).
Prior U.S. military service or military spouse/domestic partner status (preferred).
SQL
SAS
Adobe Analytics
Google Analytics
Amplitude
Heap
Glassbox
Contentsquare
Quantum Metric
Data Visualization
Exploratory Data Analysis
Digital Analytics