Decision Science Analyst I, Digital Experience & Experimentation

USAA

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXColorado Springs, COPlano, TX
Salary
$93,770–$179,240 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $154k
This role $137k
$82k $200k
below market most similar roles pay here above market

This role pays less than 55% of similar roles. Most pay $119,350–$188,225 — the blue band above. At the midpoint, this role pays about $137k versus about $154k for comparable roles.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 51 open roles on FindRole.

Listed pay typically runs $127,310–$243,340 across 35 roles with salary data.

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View all roles at USAA

At a glance

TL;DR · Decision Science Analyst I, Digital Experience & Experimentation

The Decision Science Analyst I (Mid-Level) joins the Life Company Data and Analytics team to provide actionable insights for digital teams. This role focuses on analyzing customer journeys, digital funnels, and experimentation results to improve member engagement and conversion. The analyst will apply mathematical and statistical techniques to synthesize data, including attributes and behaviors, to create implementable strategies. Key responsibilities include performing exploratory data analysis, integrating disparate data sources, and translating complex findings into visualization materials for management. The position requires proficiency in SQL, Python, and SAS, alongside experience with Adobe Analytics, Glassbox, and Optimizely. By identifying user friction and optimization opportunities, the analyst solves business problems related to digital experience and performance within the insurance and financial services domain.

What you'll do

  • Analyze customer journeys, digital funnels, and experimentation results to provide actionable insights for digital teams.
  • Apply advanced mathematical and statistical techniques to solve large-scale business problems and drive strategic change.
  • Gather, manipulate, and synthesize disparate data sources to develop implementable business strategies.
  • Use SQL and Python to develop analysis queries and perform exploratory data analysis.
  • Utilize digital analytics and optimization platforms like Adobe Analytics, Glassbox, and Optimizely to identify conversion opportunities.
  • Create visualization materials and communication documents to present findings to mid-to-upper-level management.
  • Document all assumptions, methodologies, and validation testing to ensure compliance and facilitate peer reviews.
  • Identify and monitor risks associated with business activities in accordance with corporate policies.

What we're looking for

  • Bachelor's degree in a quantitative field or 4 years of relevant education/experience (totaling 8 years without a degree).
  • 4 years of experience in data/analytics or functional business experience within the insurance or finance industries.
  • Advanced degree in a quantitative field with 2 years of experience in data/analytics or functional business experience within the insurance or finance industries.
  • Competency in mathematical and statistical techniques to drive fact-based decision-making.
  • Intermediate to advanced knowledge of SQL, SAS, BI tools, and data visualization software.
  • 3 or more years of experience with SQL & Python for analysis (preferred).
  • 3 or more years of experience with Adobe Analytics, Glassbox, and Optimizely (preferred).
  • 3 or more years of experience analyzing digital funnels and customer journeys (preferred).

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