Infrastructure Operations Lead

What you'll do

• Coordinate and deliver work across the full Data Center Services portfolio.
• Analyze and refine processes for infrastructure capacity management, utilization reviews, and demand forecasting.
• Formalize and document operational workflows, service catalogs, and runbooks.
• Build processes for software and hardware lifecycle management, including license tracking and compliance.
• Partner with the PMO to ensure enterprise projects receive appropriate resourcing and balance BAU capacity.
• Coordinate day-to-day execution between the Global MSP and FTE teams to manage priorities and risks.
• Establish a framework for building and maintaining relationships with application owners at all levels.
• Track and report on operational health, project delivery status, and capacity trends to leadership.

What we're looking for

• BS degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 8-10+ years of experience in IT infrastructure operations, including organizing operational and project-based work for a technical team.
• Proven experience building and managing stakeholder relationships with business and application owners from engineer to executive levels.
• Experience working with a Project Management Office (PMO) or enterprise project intake and resourcing processes.
• Experience with IT capacity management, licensing management, and forecasting practices across infrastructure domains.
• Working knowledge of virtualization, storage, backup, Windows and Linux server administration, and data center facilities.
• Hands-on experience facilitating Scrum or other Agile delivery practices for technical/infrastructure teams.
• PMP, Certified ScrumMaster (CSM), or equivalent project/program delivery certification (preferred).