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$162,000–$213,656.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
694 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 651 roles with salary data.
The Incident Response Program Manager joins the team to protect customers and the business by supporting the timely containment of active or potential data exposure. This role involves gathering facts to assess customer impact, coordinating with privacy, legal, security, and engineering stakeholders to evaluate regulatory requirements, and managing time-sensitive internal service commitments. You will develop runbooks, decision trees, and escalation paths while participating in a shared on-call rotation. Key responsibilities include analyzing operational data to improve response quality, managing incident triage, and supporting the operation of AI solutions and incident-response automations. Required skills include experience with ServiceNow or comparable case-management platforms, data analysis, and technical program management. You must navigate complex environments involving restricted environments, government information, and global team coordination to drive clear actions during high-pressure situations.
Support timely containment of active data exposures by gathering and validating facts to assess customer impact.
Coordinate with legal, privacy, and engineering stakeholders to evaluate regulatory and contractual notification requirements.
Participate in a shared on-call rotation to provide incident-response coverage during active events.
Analyze operational data and case trends to improve response quality, speed, and stakeholder experience.
Develop and maintain runbooks, decision trees, escalation paths, and incident-response readiness materials.
Lead AI-powered transformation initiatives, including the implementation of agentic workflows and incident-response automations.
Facilitate structured discussions during high-pressure situations to drive stakeholders toward clear decisions and actions.
Participate in post-incident reviews and tabletop exercises to drive continuous process improvement.
What we're looking for
Bachelor's Degree and 2+ years of experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience).
1+ year(s) of experience managing cross-functional and/or cross-team projects.
Experience developing or improving operational procedures, runbooks, escalation paths, metrics, dashboards, and service-management processes.
Experience partnering with engineering teams to manage defects, operational dependencies, production readiness, and automation.
Familiarity with incident and case-management platforms such as ServiceNow or comparable systems.
Familiarity with regulatory, contractual, customer-notification, or government-environment considerations affecting incident response.
Experience leading AI-powered transformation initiatives, including agentic workflows, automation, and data-driven solutions at enterprise scale (preferred).
ServiceNow
Power BI
Artificial Intelligence
MS Office
Incident Management
Incident Response
Incident Command System
CRM
Automation
IT
Conferencing Software
Incident Tracking Software
Jira
AI
Change Control
Production Readiness
Runbooks
Metrics
Platform Modernization
Incident Coordination
Data Sensitivity
Architecture
Non-functional Requirements