Healthcare IT Project Manager, Critical Support

What you'll do

• Manage critical support items on the VA project that cannot be resolved through traditional means.
• Drive the project management lifecycle to ensure efficient resolution of technical issues.
• Track and manage deliverables, milestones, and project schedules for support initiatives.
• Provide status updates and feedback to customers, internal management, and corporate stakeholders.
• Develop and refine processes for incident management and continuous service improvement.
• Ensure all projects align with the specific goals and timelines outlined in the scope of work.
• Perform basic troubleshooting and support using Cerner Millennium or other EHR systems.

What we're looking for

• Must be a US Citizen.
• Experience of 0 to 2+ years is required.
• Strong technical background in Cerner Millennium or equivalent EHR systems.
• Proven experience in project management within healthcare IT environments.
• Ability to develop and refine processes for incident management and service improvement.
• Excellent communication skills to convey complex information to diverse audiences.
• Strong analytical and problem-solving skills to resolve project challenges.