Group Product Manager, Member Coverage & Support Platform

Oscar Health

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
San Francisco, CA
Salary
$180,504–$236,911 / yr
Posted
45 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $202k
This role $209k
$156k most similar roles pay here $246k

This role pays more than 56% of similar roles. Most pay $175,500–$227,737 — the shaded band above. At the midpoint, this role pays about $209k versus about $202k for comparable roles.

Based on 240 similar postings.

Employer

About Oscar Health

Oscar Health is a technology-driven health insurance company offering individual, family, and small business health plans.

Oscar Health currently has 70 open roles on FindRole.

Listed pay typically runs $149,040–$195,615 across 65 roles with salary data.

Most-posted roles

View all roles at Oscar Health

At a glance

TL;DR · Group Product Manager, Member Coverage & Support Platform

Group Product Manager, Member Coverage & Support Platform joins the Product team to lead a group of product managers in managing complex technical platforms. This role oversees critical systems including coverage data integrations, APIs, billing and payment workflows, and internal tools used by support teams to resolve member issues. The manager is responsible for defining the vision and roadmap to modernize legacy tooling, improve platform scalability during seasonal peaks, and enhance the end-to-end experience for members and agents. Key responsibilities include partnering with Engineering, Operations, Data, and Design teams to translate complex technical concepts into clear priorities while managing trade-offs between reliability and usability. The role addresses the core challenge of navigating a regulated healthcare environment by streamlining service workflows and integrating AI to handle inquiries within a high-pressure, operationally complex infrastructure.

What does a Product Manager earn in California?

Median $223300 from 163 postings across 44 companies.

See salary data

What you'll do

  • Define the vision, strategy, and roadmap for Member Coverage and Support platforms.
  • Lead product strategy for technical systems including billing, payments, integrations, and APIs.
  • Manage, mentor, and develop a team of product managers.
  • Modernize legacy tools to improve platform scalability, reliability, and usability.
  • Improve internal tools and workflows to help support teams resolve member issues faster.
  • Drive measurable improvements in operational metrics like first call resolution and issue quality.
  • Develop product strategies for evolving support models including the integration of AI.
  • Translate complex technical concepts into clear priorities and narratives for non-technical stakeholders.

What we're looking for

  • Must have at least 7 years of product management experience.
  • Must have at least 2 years of people management experience.
  • Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations is required.
  • Ability to manage complex product areas with multiple stakeholders and operational dependencies.
  • Strong communication skills to translate technical complexity into clear business and product strategy.
  • Strong analytical skills using data to identify opportunities and measure success.
  • Experience in healthcare, insurance, fintech, or other regulated industries is a plus.
  • Experience improving support operations through automation, AI, or workflow redesign is preferred.

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