As a Global Product Support Engineer at Lam Research, you will join a dedicated team to provide advanced technical support for complex electro/mechanical equipment and software systems. Your daily responsibilities include troubleshooting and resolving issues that first-line support cannot address, collaborating with design engineering teams to report bugs and reliability problems, and delivering training and presentations to customers on sophisticated products. You will work independently and as part of a team to enhance product performance and customer experience through continuous improvement projects. The role requires proficiency in electronics, software debugging, and system administration, along with experience using tools like AutoCAD and Assembly Language. With 12 years of relevant experience or equivalent qualifications, you will contribute to the company’s mission by ensuring high-quality products and designs for global customers, often requiring international travel on short notice.
Lam Electrofill
8D methodology
5-Whys Problem solving
Failure Mode Effect Analysis (FMEA)
Root Cause-Corrective Action (RCCA)
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
semiconductors
systems engineering and integration
statistical methods for modeling
multivariate data sets
SPC
PFMEA
DFMA
Statistical Process Control
Process Failure Mode Effects Analysis
Lean Manufacturing
ERP systems
First article inspection
RCCA
Six Sigma
MSA
Kaizen
5S
Gemba Walks
Value Stream Mapping
Python
Java
C++
SQL
Linux
Windows
Electrical Engineering
Mechanical Engineering
Finite Element Analysis
Analog Devices
Digital I/O
Control Systems
Networking
Troubleshooting
Data Analysis
Customer Support
Clean Room Environment
On-call Support
Travel Domestic International
Communication Skills
Problem Solving
Root Cause Analysis