As a Global Product Support Engineer at Lam Research, you will join a dedicated team to provide advanced technical support for complex electro/mechanical equipment and software systems. Your daily responsibilities include troubleshooting issues that first-line support cannot resolve, collaborating with design engineering teams to report bugs and reliability problems, and conducting customer installations and training sessions. You will also deliver presentations to address customer concerns and work independently or as part of a team to enhance product performance through problem-solving initiatives. This role requires proficiency in electronics, mechanical engineering, and software analysis, along with experience in issue resolution and installation. The position demands 20% to 30% international travel for urgent customer support, making it ideal for someone skilled in managing sophisticated technical challenges across diverse global contexts.
Skills
Python
Java
C++
Linux
Windows
SQL
PostgreSQL
Docker
Kubernetes
AWS
CI/CD
Git
JIRA
SAP
MES
PLM
SCADA
LabVIEW
AutoCAD
SolidWorks
What you'll do
Provide advanced technical support for complex electro/mechanical equipment and software.
Troubleshoot and resolve issues that first-line support cannot address independently.
Report design, reliability, and maintenance problems to engineering teams.
Deliver training and presentations to customers on sophisticated products.
Collaborate with internal teams to enhance product performance and customer experience.
Conduct international travel (20%-30%) for urgent customer support and installations.
What we're looking for
Minimum of 5 years related experience or equivalent education in engineering fields.
Provide technical support for complex electro/mechanical equipment and software systems.
Troubleshoot and resolve issues that first-line support cannot isolate or fix.
Report design, reliability, and maintenance problems to engineering teams.
Deliver presentations and training sessions to address customer concerns and improve product performance.
Collaborate with cross-functional teams to ensure quality of products and designs for customers.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$123,400–$204,700.
Peer median band
$123,400–$204,700
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$136,525–$192,262
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Lam Research
Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.
Lam Research currently has
217 open roles
on FindRole.
Listed pay typically runs
$114,000–$231,000
across 106 roles with salary data.
Lam Electrofill
8D methodology
5-Whys Problem solving
Failure Mode Effect Analysis (FMEA)
Root Cause-Corrective Action (RCCA)
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
semiconductors
systems engineering and integration
statistical methods for modeling
multivariate data sets
Python
Java
C++
SQL
Linux
Windows
Electrical Engineering
Mechanical Engineering
Finite Element Analysis
Analog Devices
Digital I/O
Control Systems
Networking
Troubleshooting
Data Analysis
Customer Support
Clean Room Environment
On-call Support
Travel Domestic International
Communication Skills
Problem Solving
Root Cause Analysis