Software Product Support Engineer 3

Lam Research

Quick summary

Work type
On-site
Location
Fremont, CA
Salary
$99,000–$220,000 / yr
Posted
9 days ago
Closes
Dec 2, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $166k
This role $160k
$84k most similar roles pay here $235k

This role pays less than 54% of similar roles. Most pay $139,000–$193,000 — the shaded band above. At the midpoint, this role pays about $160k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 379 open roles on FindRole.

Listed pay typically runs $105,000–$231,000 across 185 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Software Product Support Engineer 3

As a Software Engineer in Lam’s Product Support group at the senior level, you will play a pivotal role in ensuring customer-ready software by bridging field issues with engineering teams through technical troubleshooting, lab validation, and simulator testing. Your daily tasks include managing escalations, creating patches, and maintaining install base health while collaborating closely with development and program management to support new product introductions. You will validate features and fixes, participate in technical reviews, and communicate effectively with customers by preparing documentation and notifications. The role requires strong software troubleshooting skills, experience with customer-facing deployments, and a solid understanding of code review for issue resolution. Familiarity with semiconductor capital equipment and embedded control systems is beneficial as you work to enhance software quality and support global customer sites up to 15% travel.

What you'll do

  • Investigate and resolve complex software and system issues by analyzing logs and reviewing code.
  • Support new product introductions by creating and executing test plans for customer readiness.
  • Collaborate with engineering teams to drive issue resolution and improve software quality continuously.
  • Validate new products, features, and fixes through hands-on testing in the lab and simulators.
  • Manage customer-facing software activities including escalations, upgrades, and patch creation.
  • Provide technical input during program reviews such as Concept & Feasibility (C&F) and Alpha/Beta Readiness.

What we're looking for

  • Bachelor’s degree in relevant field with 5+ years of experience or Master’s with 3+ years.
  • Strong software troubleshooting and debugging skills for complex systems.
  • Experience in deploying customer-facing software upgrades and resolving issues.
  • Proficient in reviewing code to identify and validate fixes.
  • Excellent written and verbal communication for technical documentation and reviews.

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