This role pays less than
81%
of similar roles. Most pay
$142,450–$223,375
— the shaded band above.
At the midpoint, this role pays about
$133k
versus about
$183k
for comparable roles.
Based on 240 similar postings.
Employer
About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
192 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 165 roles with salary data.
As a Gemini Enterprise for CX Specialist, you will join the Google Business Group to design and implement modern customer experience solutions. You will work in a highly client-facing role, managing the end-to-end delivery lifecycle of complex, large-scale service technology solutions. Your daily responsibilities include engineering enterprise-ready AI agents featuring retrieval, orchestration, and policy-based routing, while configuring CCaaS solutions within diverse client environments. You will provide technical recommendations, manage project teams using Agile methodologies, and translate business requirements into actionable epics and stories. The role requires expertise in Google Cloud Platform, BigQuery, Looker, Vertex AI, and Gemini Foundation Models. You must possess experience in Conversational AI, contact center technologies, and the integration of Generative AI to solve complex customer channel challenges while navigating technical constraints and evolving industry trends.
Develop and implement Google GECX solutions that align with client architecture and business goals.
Provide technical recommendations and analysis between GECX product offerings and specific client environments.
Design and engineer enterprise-ready AI agents including retrieval, orchestration, and lifecycle observability.
Configure and implement CCaaS solutions within client environments while managing technical constraints.
Manage the end-to-end project lifecycle including requirement gathering, estimation, and risk mitigation.
Lead day-to-day operations for on-shore and off-shore project teams to meet delivery milestones.
Identify emerging technology trends to inform transformation strategies and enhance solution value.
What we're looking for
Minimum of 3 years of experience in technology transformation focusing on Conversational AI, CCaaS, or cloud-based contact center solutions.
Minimum of 3 years of experience with Contact Center technologies and industry best practices including AI Agent building and migration.
Minimum of 3 years of experience aligning technology capabilities with contact center benchmarks and quality metrics.
Bachelor's degree required, or an Associate's degree with at least 6 years of work experience, or a minimum of 12 years of experience without a degree.
Minimum of 3 years of experience with both Waterfall and Agile SDLC implementing large, complex technology platforms.
Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.
Experience in a consulting environment with a record of innovation in complex global scale programs.
Minimum of 1 year of experience with Google Cloud technologies (preferred).