below marketmost similar roles pay hereabove market
This role pays less than
79%
of similar roles. Most pay
$140,975–$209,000
— the blue band above.
At the midpoint, this role pays about
$133k
versus about
$175k
for comparable roles.
Based on 240 similar postings.
Employer
About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
174 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 128 roles with salary data.
The Gemini Enterprise for CX Specialist joins the Accenture Google Business Group to deliver modern customer experience solutions. This role involves working in a highly client-facing capacity to develop and deploy end-to-end delivery lifecycles for complex, large-scale service technology solutions. You will design and engineer enterprise-ready AI agents featuring retrieval, orchestration, and policy-based routing while configuring CCaaS solutions within client environments. Key responsibilities include managing on-shore and off-shore project teams, planning delivery work using an Agile approach, and gathering business requirements to define epics and stories. You will utilize technologies including Google Cloud Platform, BigQuery, Looker, Vertex AI, and Gemini Foundation Models. The work focuses on solving technical challenges in Conversational AI and cloud-based contact center migrations across various platforms like AWS, Genesys, Avaya, and NICE.
Develop and deploy end-to-end service technology solutions for global customer channel platforms.
Architect and provide technical recommendations for GECX product offerings within client environments.
Design and engineer enterprise-ready AI agents including retrieval, orchestration, and lifecycle observability.
Configure and implement GECX CCaaS solutions integrated into client end-to-end architectures.
Plan and estimate delivery work using Agile methodologies, including resource planning and risk mitigation.
Manage day-to-day onshore and offshore project teams throughout the project lifecycle.
Gather high-level business requirements and define detailed requirements into epics and stories.
What we're looking for
Minimum of 3 years of experience in technology transformation focusing on Conversational AI, CCaaS, or cloud-based contact center solutions.
Minimum of 3 years of experience with Contact Center technologies, including AI Agent building and migration on platforms like AWS, Google, Genesys, Avaya, or NICE.
Minimum of 3 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
Bachelor's degree or equivalent (minimum 12 years work experience); Associate's degree requires minimum 6 years work experience.
Minimum of 3 years of experience with both Waterfall and Agile SDLC implementing large, complex technology platforms.
Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.
Experience in a consulting environment with a record of innovation in complex global scale programs.
Minimum of 1 year of experience with Google Cloud technologies (preferred).