Senior Gemini Enterprise for CX Engineer

Accenture

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Chicago, ILMilwaukee, WIDallas, TXColumbus, OHKirkland, WA
Salary: $94,400–$266,300 / yr
Posted: 28 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $188k

This role $180k

$74k most similar roles pay here $287k

This role pays less than 55% of similar roles. Most pay $149,850–$225,350 — the shaded band above. At the midpoint, this role pays about $180k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 192 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 165 roles with salary data.

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At a glance

TL;DR · Senior Gemini Enterprise for CX Engineer

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The Gemini Enterprise for CX Sr. Engineer joins the team to develop and implement Gemini Enterprise for Customer Experience solutions that align with client architecture and business goals. This role involves a highly client-facing delivery lifecycle where you will design, configure, and implement CCaaS solutions while engineering enterprise-ready AI agents featuring retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability. You will manage project ideation, gather requirements, and lead on-shore and off-shore teams using Agile methodologies. The role requires expertise in Google Cloud Platform, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Google CX Agent Studio. Candidates must possess experience in Conversational AI, CCaaS strategy, and migration across platforms like AWS, Genesys, Avaya, and NICE to solve complex customer channel challenges through advanced Generative AI technologies.

Skills

Google Cloud Platform Gemini Enterprise BigQuery Looker Vertex AI Generative AI CCaaS Conversational AI AWS Genesys Avaya NICE Agile Waterfall SDLC

What you'll do

Develop and deploy end-to-end delivery lifecycles for large-scale service technology solutions in client environments.
Provide technical recommendations and analysis to align GECX product offerings with specific client requirements.
Design and engineer enterprise-ready AI agents including retrieval, orchestration, policy-based routing, and lifecycle observability.
Configure and implement CCaaS solutions integrated within the client's existing architecture and technological constraints.
Manage day-to-day project operations for on-shore and off-shore teams throughout the project lifecycle.
Plan and estimate delivery work using Agile methodologies, including resource planning, budgeting, and risk mitigation.
Gather high-level business requirements and translate them into detailed epics and stories for development.

What we're looking for

Minimum of 3 years of experience in technology transformation focusing on Conversational AI, CCaaS, or cloud-based contact center solutions.
Minimum of 5 years of experience with Contact Center technologies and industry best practices including AI Agent building and migration.
Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks and quality metrics.
Bachelor's degree required, or an Associate's degree with at least 6 years of work experience, or 12 years of experience without a degree.
Minimum 3 years of experience with both Waterfall and Agile SDLC implementing large, complex technology platforms.
Hands-on experience in solutioning and implementing Gemini Enterprise Customer Experience (GECX) including Google CX Agent Studio or CCaaS.
Experience in a consulting environment with a record of innovation in complex global scale programs.
Minimum 1 year of experience with Google Cloud technologies (preferred).

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