Full-Stack Engineer, Human Agent Tooling

Chime

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Posted
43 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $196k
$140k most similar roles pay here $250k

This listing doesn't post a salary. Most similar roles pay $162,000–$229,337.

Based on 240 similar postings.

Employer

About Chime

Chime is a financial technology company offering mobile-first banking services including fee-free checking accounts, savings accounts, and a secured credit builder card through partner banks. Industry: Financial Technology & Neobanking

Chime currently has 35 open roles on FindRole.

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At a glance

TL;DR · Full-Stack Engineer, Human Agent Tooling

Full-Stack Engineer, Human Agent Tooling joins the Human Agent Tooling team to build software used by support agents to resolve member issues quickly and safely. You will develop features for the agent workspace, manage case data systems that surface real-time member context, and build robust access controls and safety guardrails for sensitive account actions. Additionally, you will maintain integrations between internal systems and implement observability through logging, monitoring, and dashboards. The role requires professional software development experience, familiarity with databases, and an appreciation for maintainable, well-tested code. Candidates should have exposure to Ruby on Rails or a comparable web framework. This position focuses on the technical challenge of creating reliable tools that empower human agents to navigate complex support scenarios while ensuring secure operations within the internal infrastructure.

What does a Full Stack Engineer earn in California?

Median $187850 from 53 postings across 14 companies.

See salary data

What you'll do

  • Develop features for the agent workspace to help support staff manage cases and view member context.
  • Build systems that aggregate and surface relevant member data to agents in real time.
  • Create granular access controls and safety guardrails to govern actions on sensitive member accounts.
  • Build and maintain integrations between internal agent tools and other Chime systems.
  • Implement logging, monitoring, and dashboards to ensure tool performance and identify issues early.
  • Write maintainable, well-tested code using Ruby on Rails or comparable web frameworks.

What we're looking for

  • You must have at least 1 year of professional software development experience or a strong CS foundation through projects or internships.
  • You should have exposure to Ruby on Rails or a comparable web framework.
  • You must be familiar with working against a database.
  • You should demonstrate an appreciation for maintainable and well-tested code.
  • You must possess a strong desire to learn and investigate how systems function.
  • You should exhibit curiosity regarding the end users of the products you build.

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