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Based on 239 similar postings.
Employer
About Chime
Chime is a financial technology company offering mobile-first banking services including fee-free checking accounts, savings accounts, and a secured credit builder card through partner banks. Industry: Financial Technology & Neobanking
As a Tech Lead Manager, Human Agent Tooling, you will lead a squad of engineers within the Trust & Safety team to build software that empowers support agents to resolve member issues quickly and safely. You will be responsible for technical design, architectural decisions, and mentoring while remaining hands-on by writing and shipping production code. Your daily work involves building low-latency APIs, backend services, and tools like agent workspaces and case management systems. To succeed, you must possess over five years of experience in production environments, proficiency with Ruby on Rails or comparable frameworks, and expertise in transactional databases and caching systems. You will solve complex problems regarding platform reliability, observability, and ML integration to improve the internal tools used for member protection and service delivery within a high-scale environment.
Ruby
React Native
AWS
Distributed Systems
Service Oriented Architecture
AI Coding Agents
Claude Code
Codex
Cursor
Sprint Planning
SLAs
incident-response