Tech Lead Manager, Human Agent Tooling

Chime

Confirmed live today High trust

Quick summary

Work type: On-site
Location: San Francisco, CAChicago, IL
Salary: $199,000–$275,000 / yr
Posted: 154 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $208k

This role $237k

$137k $290k

below market most similar roles pay here above market

This role pays more than 73% of similar roles. Most pay $176,743–$240,000 — the blue band above. At the midpoint, this role pays about $237k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About Chime

Chime is a financial technology company offering mobile-first banking services including fee-free checking accounts, savings accounts, and a secured credit builder card through partner banks. Industry: Financial Technology & Neobanking

Chime currently has 40 open roles on FindRole.

Listed pay typically runs $164,000–$251,500 across 40 roles with salary data.

Most-posted roles

View all roles at Chime

At a glance

TL;DR · Tech Lead Manager, Human Agent Tooling

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The Tech Lead Manager, Human Agent Tooling joins the Trust & Safety team to lead a squad of three to five engineers. This hands-on leadership role involves coaching talent, setting hiring bars, and owning execution while writing and shipping production code. You will build and maintain low-latency APIs and backend services, including the agent workspace, case management tools, real-time member context, and access controls. The role requires expertise in Ruby on Rails, transactional databases, and caching systems to improve platform reliability and observability. You will drive architectural decisions to modernize the platform, supporting smarter decision-making through ML integration and policy lifecycle evolution. This position solves the technical challenge of providing support agents with the tools necessary to resolve member issues quickly and safely.

Skills

Ruby on Rails APIs Backend Services Transactional Databases Caching Systems System Architecture ML Observability Automation

What you'll do

Write and ship production code for the Human Agent Tooling platform.
Lead a squad of 3–5 engineers to own execution and delivery of key initiatives.
Drive technical design and architectural decisions for low-latency APIs and backend services.
Mentor engineers and set the hiring bar for the engineering team.
Partner with data engineers and product managers to ship features for member protection.
Improve platform reliability through system architecture, observability practices, and automation.
Evolve experimentation, policy lifecycle, and ML integration capabilities for the platform.
Participate in an on-call rotation to respond to incidents outside of regular hours.

What we're looking for

5+ years of experience developing software in a production environment at scale.
Prior experience serving as a technical lead for a team and on complex projects.
Proven experience with Ruby on Rails or comparable frameworks.
Experience with transactional databases and caching systems.
Deep understanding of architectural patterns for large-scale web applications.
Commitment to mentoring engineers and fostering team development.
Experience in fast-paced or early-stage environments (preferred).