Field Ops Support, Quality Assurance

AT&T

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Dallas, TX
Salary
$96,000–$120,000 / yr
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $164k
This role $108k
$83k $215k
below market most similar roles pay here above market

This role pays less than 85% of similar roles. Most pay $126,100–$202,500 — the blue band above. At the midpoint, this role pays about $108k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 100 open roles on FindRole.

Listed pay typically runs $106,000–$198,358 across 91 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Field Ops Support, Quality Assurance

The Field Ops Support - Quality Assurance role is responsible for ensuring that solutions within the Field Operations technology portfolio are operationally ready, stable, and reliable before and after deployment. You will own end-to-end User Acceptance Testing, develop test plans and scripts, and manage release readiness standards to provide go/no-go recommendations. Day-to-day tasks include triaging ServiceNow incidents, performing root cause analysis for recurring defects, and creating operational runbooks and knowledge articles. You will partner with Product Owners, Development Engineers, and business stakeholders to validate requirements against real-world operational workflows. The core competencies required include incident management, risk assessment, and continuous improvement. This role solves the business problem of maintaining platform stability and preventing production defects within a complex fiber network infrastructure.

What you'll do

  • Own end-to-end User Acceptance Testing (UAT) and operational shakeout strategies for new capabilities and releases.
  • Develop and maintain test plans, test cases, test scripts, and validation criteria reflecting real-world workflows.
  • Define release readiness standards and provide go/no-go recommendations for production deployments.
  • Manage the full lifecycle of ServiceNow incidents, including triage, prioritization, and routing based on business impact.
  • Perform root cause analysis for recurring incidents to develop preventative measures and process improvements.
  • Create and maintain runbooks, support documentation, and knowledge articles for operational readiness.
  • Monitor solution health and recommend improvements based on operational performance data and quality metrics.

What we're looking for

  • Own end-to-end User Acceptance Testing (UAT) and operational shakeout strategies for new capabilities and releases.
  • Develop and maintain test plans, test cases, test scripts, and validation criteria.
  • Define and maintain release readiness standards and provide go/no-go recommendations for production releases.
  • Serve as the primary point of coordination for ServiceNow incidents, tasks, and operational support requests.
  • Perform root cause analysis for recurring incidents, defects, and operational disruptions.
  • Create and maintain runbooks, support documentation, known issue logs, and knowledge articles.
  • Coordinate testing activities across business, operations, product, and technology teams.
  • Authorized to work in the United States.

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