Field Engineer - Emergency Call Handling
At a glance
AI generatedTL;DR
The Emergency Call Handling (ECH) Field Engineer role within the Software Enterprise Deployment and Integration team focuses on deploying and supporting Motorola’s on-premise and cloud-hosted ECH solutions for public safety customers. This position involves system configuration, site verification testing, connectivity troubleshooting between local infrastructure and cloud environments, and providing post-cut support. The field engineer will document all changes during implementation phases, resolve installation issues promptly, and contribute to the development of Methods of Procedure (MOP) for migrations and upgrades. Preferred skills include a Bachelor's degree in Engineering or IT, 3+ years of experience with complex IP products, and expertise in cloud platforms like Azure and AWS. The role requires proficiency in server virtualization, database servers, network switches, and Linux systems, along with critical thinking to solve problems efficiently. Given the public safety sector context, this position demands extensive travel (75%) and a commitment to staying current with emerging cloud-native technologies.
Skills
What you'll do
- Performs system configuration for all supported ECH solutions, including hybrid cloud and SaaS-based applications.
- Conducts site verification testing before deploying systems into production environments.
- Troubleshoots connectivity issues between local infrastructure and cloud-hosted application environments.
- Documents changes to the solution during implementation, including API integrations and cloud tenant configurations.
- Ensures timely resolution of installation and quality issues in deployed solutions.
- Participates in developing Methods of Procedure for cloud migrations and system upgrades.
- Maintains expertise in emerging cloud-native public safety technologies.
What we're looking for
- Bachelor's degree in Engineering, IT, Software Engineering, or Technology.
- 3+ years of experience deploying and integrating complex IP products and systems.
- Experience with cloud platforms like Azure, AWS, or private cloud environments.
- Expertise in server virtualization (VMware ESXi v.6+, Microsoft Hyper-V).
- Knowledge of database servers (Microsoft SQL Server 2008 R2/2012/2016).
- Proficiency in network switches and basic firewall/router knowledge.
- Ability to troubleshoot cloud-based applications, including connectivity issues.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has 94 open roles on FindRole.
Listed pay typically runs $110,000–$150,000 across 81 roles with salary data.
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