EUS Manager Technical Services

What you'll do

• Manage daily support operations, including establishing processes for EUS Security Operations.
• Monitor and analyze performance metrics to ensure ITIL standards and critical success factors are met.
• Audit KEDB and CMDB databases to ensure compliance with established technical standards.
• Supervise, train, and develop professional growth paths for security and access management technicians.
• Translate business requirements into technical specifications for new technology solutions and migration plans.
• Act as the primary escalation point for complex security and access issues.
• Coordinate communication between internal IT units and external customers regarding security needs.
• Manage audits and compliance activities to ensure alignment with CISO, HR, and HIPAA policies.

What we're looking for

• A Bachelor's degree or an equivalent combination of education and experience is required.
• Candidates must have 3 years of supervisory or management experience in an enterprise or higher education environment.
• Conflict Resolution skills are preferred.
• IT System Administration skills are preferred.
• Oral Communications skills are preferred.
• Technical Writing skills are preferred.
• Windows Applications skills are preferred.
• Written Communication skills are preferred.