Equipment Financing Operations Manager

What you'll do

• Manage and lead staff within a moderately complex operational unit to ensure high performance and service standards.
• Oversee direct reports managing multiple processes related to the bank's Equipment Financing Lending and Leasing portfolio.
• Resolve escalated issues by identifying root causes and making informed decisions based on procedural expertise.
• Monitor, delegate, and distribute workloads to ensure an efficient and equitable workflow for the team.
• Provide regular coaching, mentoring, and feedback to develop the problem-solving capabilities of staff members.
• Ensure the delivery of high-quality service that meets or exceeds the expectations of internal partners and clients.
• Manage work activities within a hybrid environment while maintaining availability for processing center hours including evenings and weekends.

What we're looking for

• You must be legally eligible to work at the specified location with a valid work or study permit.
• Experience in leadership and management of staff within a moderately complex operational unit is required.
• Ability to manage multiple processes related to Equipment Financing Lending and Leasing portfolios is required.
• Proficiency in resolving escalated issues through procedural expertise and root cause analysis is required.
• Flexibility to work processing center hours, including evenings and weekends, is required.
• Skills in analytical thinking, business operations, customer service, and operations management are required.
• Experience in process improvements and prioritization is required.
• Technical knowledge of MS Office is required for potential skills testing.