Entry Level Technical Support Professional

IBM

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: —
Posted: 17 days ago
Freshness: Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $139k

$98k most similar roles pay here $178k

This listing doesn't post a salary. Most similar roles pay $108,825–$170,000.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 506 open roles on FindRole.

Listed pay typically runs $174,632–$197,165 across 5 roles with salary data.

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At a glance

TL;DR · Entry Level Technical Support Professional

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Entry Level Technical Support Professional: Join the Infrastructure Support team to provide technical assistance and problem resolution for enterprise infrastructure solutions. You will work directly with customers, support teams, development organizations, and business stakeholders to diagnose complex issues, reproduce problems in test environments, and identify root causes. Your daily responsibilities include performing log analysis, system diagnostics, performance investigations, and documenting troubleshooting processes while managing cases from diagnosis through closure. The role requires expertise in Linux and Windows operating systems, networking fundamentals like TCP/IP, DNS, DHCP, VPN, routing, and firewalls, as well as storage technologies and backup concepts. You will utilize monitoring tools and possess familiarity with cloud platforms such as AWS, Azure, or Google Cloud, along with virtualization technologies like VMware, Hyper-V, or KVM, and container technologies including Docker and Kubernetes.

Skills

Linux Windows TCP/IP DNS DHCP VPN Routing Firewalls Storage Technologies Backup and Recovery AWS Microsoft Azure Google Cloud VMware Hyper-V KVM Docker Kubernetes Log Analysis System Administration

What you'll do

Provide technical support for infrastructure products and solutions across various communication channels.
Analyze, troubleshoot, and resolve complex issues reported by customers.
Reproduce customer problems in test environments to identify root causes.
Manage the full lifecycle of support cases from initial diagnosis to final resolution.
Perform log analysis, system diagnostics, and performance investigations to identify defects.
Escalate product defects and collaborate with development teams to drive technical resolutions.
Document troubleshooting processes, findings, and resolutions for internal use.

What we're looking for

High School Diploma or GED.
Bachelor's Degree (preferred).
Strong understanding of enterprise IT infrastructure concepts.
Experience supporting Linux and/or Windows operating systems.
Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and firewalls.
Understanding of storage technologies, backup and recovery concepts, and system administration.
Experience analyzing logs, traces, and diagnostic data to perform root cause analysis.
Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and virtualization technologies (VMware, Hyper-V, or KVM).
Understanding of container technologies including Docker and Kubernetes (plus).

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