Technical Support Intern

IBM

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Durham, NCPoughkeepsie, NYTucson, AZ
Employment: Intern
Posted: 17 days ago
Freshness: Confirmed live yesterday
Nearby: 55 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $138k

$91k most similar roles pay here $185k

This listing doesn't post a salary. Most similar roles pay $99,840–$175,500.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 506 open roles on FindRole.

Listed pay typically runs $174,632–$197,165 across 5 roles with salary data.

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At a glance

TL;DR · Technical Support Intern

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Technical Support Intern - RTP, Durham, Poughkeepsie & Tucson 2027 is a client-facing role where you will resolve issues impacting IBM client business by leading the problem resolution process through analysis and troubleshooting. You will provide remote technical software, hardware, and problem management support while collaborating with subject matter experts to minimize business impact. The work involves strategic projects involving Artificial Intelligence, Cognitive Support Platforms, TCP/IP Networking, and other technical support processes. To succeed, you must possess strong analytical skills and experience in at least one programming language such as C, C++, Python, or Java. Preferred qualifications include knowledge of Storage Area Networks, Fibre Channel Switches, z/OS environments, and Linux/Unix systems. You will also utilize skills in debugging, log data analysis, and communication to solve complex infrastructure problems for clients within a dynamic agile environment.

Skills

Artificial Intelligence Python C C++ Java TCP/IP DNS NFS SMB InfiniBand z/OS Linux Unix LLM Scripting RAID Agile Cloud Computing

What you'll do

Resolve technical issues impacting IBM client business through analysis and troubleshooting.
Provide remote technical support for software, hardware, and problem management.
Perform Problem Determination and Problem Source Identification (PD/PSI) to resolve client issues.
Communicate action plans clearly to clients or internal IBM representatives.
Execute strategic projects involving Artificial Intelligence, TCP/IP Networking, and Cognitive Support Platforms.
Analyze system logs and perform low-level troubleshooting of hardware and software.
Manage dynamic workloads in an agile environment while maintaining high service standards.

What we're looking for

Must have a High School Diploma or GED.
Must be enrolled in a Bachelor’s degree program in Computer Science, Engineering, Physics, Mathematics, or a related field.
Must possess Problem Determination and Problem Source Identification (PD/PSI) experience.
Must have experience with at least one programming language such as C, C++, Python, or Java.
Must have excellent English communication skills and the ability to work in high-pressure situations.
Knowledge of networking fundamentals, storage concepts, and Linux/Unix systems (preferred).
Experience with z/OS, mainframe environments, or LLM foundational models (preferred).
Experience with hardware/software log analysis, APIs, scripting, or tutoring (preferred).

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