Engineering Program Manager, Customer Systems

Apple Inc

Confirmed live yesterday Trusted

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 70 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $197k

$142k most similar roles pay here $247k

This listing doesn't post a salary. Most similar roles pay $161,991–$231,300.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Engineering Program Manager, Customer Systems

Role Posting Log in to save

Engineering Program Manager, Customer Systems joins the Information Systems and Technology organization to manage complex programs across the Contact Center Technologies platform. This role oversees the full project lifecycle, including business requirements analysis, technical design discussions regarding API contracts and data models, testing, and partner collaboration. The individual will act as a Product Champion, defining multi-year roadmaps and identifying system bottlenecks to improve performance and reliability. Key responsibilities involve managing cross-functional workstreams, vendor relationships, and SOW negotiations. Required skills include proficiency in Agile methodologies, Jira, Confluence, and GenAI tools. Technical competencies include understanding contact center data flows like CDRs and real-time event streams, as well as familiarity with AWS services, REST/SOAP APIs, and analytics pipelines using Redshift or Snowflake. The role solves complex problems within the customer service and systems interaction paradigm to enhance how customers connect with the brand.

Skills

Agile Scrum Kanban Jira Confluence Smartsheet MS Project GenAI SDLC Redshift Snowflake Power BI Tableau REST SOAP AWS Lambda DynamoDB Kinesis S3 CI/CD

What you'll do

Manage the full lifecycle of large-scale projects across the enterprise contact center technology stack.
Lead technical design discussions regarding API contracts, data models, and integration patterns.
Identify system bottlenecks and analyze performance to deliver scalable, high-reliability solutions.
Translate complex technical challenges into clear information for both technical and non-technical stakeholders.
Define and own multi-year product roadmaps while acting as the primary Product Champion.
Manage vendor relationships, including SOW negotiations and holding third-party teams accountable.
Execute program governance tasks such as dependency mapping, risk registers, and change management.
Apply GenAI tools across all phases of the software development life cycle to improve project management.

What we're looking for

Bachelor's degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
3–6+ years of technical program/project management experience in technology environments.
Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling like Jira or Confluence.
Understanding of GenAI tools usage across all phases of the SDLC for project and program management.
Solid understanding of the contact center technology and customer service stack.
Strong command of program governance frameworks including dependency mapping, risk registers, and change management.
Experience managing vendor relationships, SOW negotiations, and third-party team accountability.
PMP, PgMP, SAFe, or equivalent certification preferred.

Save