Engineering Manager, Dedicated Infrastructure

What you'll do

• Maintain at least 99.9% availability for Dedicated infrastructure while strengthening security and automating operations.
• Partner with the Product Manager to set priorities and deliver high-quality features at speed.
• Recruit, onboard, and develop productive team members while providing clear direction and meaningful feedback.
• Improve platforms and tools to enable feature implementers to manage services through self-service workflows.
• Lead incident management by resolving issues, managing escalations, and documenting best practices.
• Use data to prioritize work, quantify impact, and manage technical debt and risk.
• Demonstrate technical ideas through proofs of concept and AI-assisted approaches to simplify processes.

What we're looking for

• Track record of building and owning large-scale distributed services with technical depth to guide architecture and strategy.
• Experience with fleet management, Terraform, Amazon Web Services (AWS), and automated provisioning at a scale of 20 or more clusters.
• Experience owning services with 99.99% availability service-level objectives and understanding the operational practices to sustain them.
• Experience using AI tools to improve team productivity.
• Experience building and managing accountable, high-performing teams, including addressing underperformance and making difficult performance decisions.
• Ability to lead complex projects to completion without relying on a dedicated Technical Program Manager.
• Experience leading distributed, remote teams effectively.