Endpoint Support Technician

What you'll do

• Diagnose and resolve hardware, software, and network failures for end users.
• Provide on-site technical support for office equipment including printers and conferencing systems.
• Perform installation, configuration, upgrades, and preventative maintenance on IT systems.
• Manage the lifecycle of IT assets by tracking inventory and maintaining database accuracy.
• Deploy new machines for associates and perform hardware refreshes or reclaims.
• Document support cases clearly to ensure information continuity and meet service standards.
• Execute assigned IT projects and equipment deployments as directed by leadership.

What we're looking for

• Minimum of 18 months of experience in PC and hardware support, IT Help Desk support, or technical customer support.
• Strong experience providing technical support in customer-facing IT environments like schools, higher education, or retail service organizations.
• Proficiency in diagnosing hardware issues both in-person and remotely while prioritizing cases of varying complexity.
• Advanced knowledge of Microsoft 365 (Teams, Outlook, Excel, Word), CMS, and device monitoring tools.
• Skill in spreadsheet management and maintaining high-integrity asset databases for inventory tracking.
• Ability to troubleshoot and resolve hardware, software, network failures, and office equipment issues.
• CompTIA A+ or Network+ certifications (preferred).
• Microsoft Certified Fundamentals or Google IT Support Professional Certificate (preferred).