Ecosystem Support Specialist

Motorola Solutions

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Westminster, COWest Valley City, UTScottsdale, AZTempe, AZAlbuquerque, NMPhoenix, AZLas Vegas, NVSalt Lake City, UT
Salary: $65,000–$700,000 / yr
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $149k

This role $382k

$-11k $776k

below market most similar roles pay here above market

This role pays more than 99% of similar roles. Most pay $125,000–$173,850 — the blue band above. At the midpoint, this role pays about $382k versus about $149k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 156 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 120 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Ecosystem Support Specialist

Role Posting Log in to save

JOB TITLE: Ecosystem Support Specialist (Hybrid) The Ecosystem Support Specialist joins the CommandCentral Customer Support Team to provide a premier assisted experience by bridging the gap between users, engineering, and product development. You will manage cross-functional relationships to analyze incidents, investigate escalations, and track system outages to identify root causes. Daily responsibilities include authoring technical knowledge base entries, providing customer support via voice, email, and live chat, and participating in an after-hours on-call rotation. You must utilize skills in application troubleshooting for hardware and third-party software, Microsoft Windows, Active Directory, and virtualization. Technical requirements include understanding DNS, IP addressing, and HOSTS routing. This role supports public safety and emergency call handling environments, specifically addressing technical issues within SaaS architectures like Flex or Vesta CAD dispatch systems.

Skills

Microsoft Windows Active Directory Virtualization DNS IP Addressing SaaS AI Prompting Case-Tracking Software Software Integration CJIS

What you'll do

Analyze incidents and investigate escalations with Product Management and Engineering to identify root causes.
Document technical resolutions and operational changes within corporate case-tracking software.
Author technical knowledge base entries to serve as official job aids and educational repositories.
Provide customer support via voice, email, and live chat workflows.
Participate in an after-hours on-call shift rotation to meet strict SLA obligations.
Mentor engineering teammates through formal and informal system training programs.
Troubleshoot faults in complex hardware, networking components, and third-party software integrations.
Structure daily queues and prioritize incoming incident responses under tight timelines.

What we're looking for

High School Diploma or GED.
2+ years’ experience working in a help desk related environment.
Legal authorization to work in the U.S. indefinitely.
Ability to obtain background clearance as required by government customers.
Experience troubleshooting hardware, networking components, and third-party software integrations.
Knowledge of Microsoft Windows, Active Directory, virtualization software, DNS, IP addressing, and HOSTS routing.
Experience applying AI prompting workflows to scale human performance and efficiency.
Prior experience with Motorola Solutions SaaS architectures or emergency call handling environments (preferred).

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