Production Support Analyst, Investment Management

Cognizant

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Salary
$100,000–$135,000 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $146k
This role $118k
$91k $184k
below market most similar roles pay here above market

This role pays less than 71% of similar roles. Most pay $116,285–$175,187 — the blue band above. At the midpoint, this role pays about $118k versus about $146k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 408 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 266 roles with salary data.

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View all roles at Cognizant

At a glance

TL;DR · Production Support Analyst, Investment Management

The Eagle Production Support Analyst – Investment Management will serve as an onsite interface providing production support for Eagle and associated investment management applications. The role involves monitoring production milestones, batch processes, workflows, data feeds, and application health to ensure operational continuity. Key responsibilities include performing L1/L1.5 triage, executing documented runbook resolutions, and coordinating with stakeholders to resolve issues. The position supports Eagle STAR schedules, data loads, RDC processes, performance calculations, and month-end activities. Required technical skills include working knowledge of Eagle Investment Systems, specifically Eagle RDC, Eagle STAR, Eagle Automation Center, and Eagle Performance reports. The role addresses production issues within the investment management domain, requiring expertise in batch monitoring, incident management, data validation, and reconciliation to maintain critical business processing windows.

What you'll do

  • Monitor Eagle production milestones, batch processes, workflows, data feeds, and application health.
  • Perform L1/L1.5 production issue triage and execute documented runbook resolutions.
  • Support Eagle STAR schedules, data loads, performance calculations, and month-end activities.
  • Monitor Argent alerts, CRD batch processes, and Eagle-CRD reconciliations.
  • Coordinate with client stakeholders, infrastructure teams, and vendors to resolve production issues.
  • Support deployment activities, post-maintenance validation, and environment health checks.
  • Maintain and enhance runbooks, SOPs, operational documentation, and support metrics.

What we're looking for

  • Experience in production or application support within Investment Management or Asset Management.
  • Working knowledge of Eagle Investment Systems, including Eagle RDC, Eagle STAR, Eagle Automation Center, and Eagle Performance reports.
  • Strong understanding of batch monitoring, incident management, data validation, and reconciliation.
  • Ability to troubleshoot issues, execute documented recovery procedures, and coordinate across technical and business teams.
  • Strong client-facing communication, ownership, and stakeholder-management skills.
  • Flexibility to support business-critical processing windows and production milestones.

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