Technical Analyst 5, Support

What you'll do

• Deliver technical solutions and strategic support to the Oracle customer base to ensure high satisfaction.
• Create and utilize automated technology and instrumentation to diagnose, document, and resolve customer issues.
• Resolve extremely complex and critical customer issues as an expert member of the problem-solving team.
• Design and implement diagnostic tools for Oracle applications to support proactive issue detection and root cause analysis.
• Analyze telemetry and log-based data to identify system trends and application performance degradation.
• Develop technical documentation, product knowledge articles, and automated troubleshooting tools for SaaS applications.
• Interface with customers and partners to collect feedback and drive improvements in product support and training.
• Advocate for customer-impacting issues to drive product and process improvements with cross-functional teams.

What we're looking for

• Must have a Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Must have 9 years of progressive, post-baccalaureate experience in the job offered or a Technical Analyst-related occupation.
• Must have experience with Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules.
• Must have experience with SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI).
• Must be able to read, write, and debug complex queries and scripts.
• Must have experience designing, developing, or implementing diagnostic tools for Oracle applications.
• Must have experience with SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models.
• Must be able to read, write, and speak English.