Director, Technical Support Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: LATAM
Posted: 18 days ago
Nearby: 1 role within 25 mi

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How this pay compares to similar roles

Similar $210k

$154k most similar roles pay here $271k

This listing doesn't post a salary. Most similar roles pay $165,000–$255,125.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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At a glance

TL;DR · Director, Technical Support Engineering | Datadog Careers

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As the Director of Technical Support Engineering for LATAM at Datadog, you will lead a multi-country organization, scaling and strengthening support operations to meet rapid growth demands. Your daily responsibilities include launching new support locations, managing team performance metrics, and collaborating with cross-functional teams on high-priority escalations. You will also drive hiring efforts, ensure successful onboarding of engineers, and implement process improvements for productivity gains. Ideal candidates have over 8 years of experience in technical customer-facing roles, including at least 5 years leading managers in multi-layered organizations. Strong familiarity with LATAM markets and the ability to navigate cultural differences are crucial, as is a passion for using analytics to optimize processes. Knowledge of monitoring solutions and DevOps tools is beneficial, as is previous hyper-growth organization experience.

Skills

DevOps CI/CD Kubernetes Docker Terraform AWS Python PostgreSQL Prometheus Grafana Linux Jira Confluence Zendesk Salesforce Google Workspace Slack Zoom Microsoft Teams OKRs

What you'll do

Lead and scale Technical Support Engineering teams across multiple LATAM countries.
Evaluate and launch new support locations to meet growing customer needs.
Ensure team performance metrics are met through close partnership with HR and management.
Provide strategic guidance to Managers on regional projects for successful completion.
Drive hiring efforts to attract and retain top technical talent in competitive markets.

What we're looking for

Over 8 years of experience in Technical Support, Solutions Engineering, or related customer-facing roles.
Proven track record leading manager-of-managers in multi-layered organizations.
Experience building and scaling teams from scratch in new locations or emerging markets.
Strong familiarity with LATAM customer segments and regional business nuances.
Demonstrated ability to implement consistent performance standards across distributed teams.
Passionate about using analytics for informed decision-making and process optimization.

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