Director, SMB Account Management – New Verticals

DoorDash, Inc

Remote

Quick summary

Work type
Remote
Location
New York, NY · Washington, DC · Los Angeles, CA · San Francisco, CA · Chicago, IL · Denver, CO · Seattle, WA · Phoenix, AZ · Boston, MA
Salary
$182,160–$267,840 / yr
Posted
1 day ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $203k
This role $225k
$146k most similar roles pay here $281k

This role pays more than 65% of similar roles. Most pay $160,400–$245,000 — the shaded band above. At the midpoint, this role pays about $225k versus about $203k for comparable roles.

Based on 238 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

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View all roles at DoorDash, Inc

At a glance

TL;DR · Director, SMB Account Management – New Verticals

As the Director of SMB Account Management for New Verticals at DoorDash, you will lead the Implementation and Account Management teams responsible for scaling an organization that supports thousands of small to mid-market merchants across various categories. Your role involves designing and refining the operating model to ensure sustainable growth while balancing long-term infrastructure building with immediate performance goals. You will work closely with cross-functional teams including Sales, Product, Engineering, and Finance to drive merchant success on DoorDash’s platform by optimizing their storefronts, adopting new products, and increasing revenue. This position requires a leader who can navigate evolving product capabilities and prioritize initiatives effectively in an ambiguous environment, ensuring merchants thrive as the business scales rapidly across convenience, grocery, alcohol, retail, and emerging categories.

What you'll do

  • Design and scale an SMB Account Management organization for sustainable growth.
  • Develop role specialization and coverage models as the business evolves.
  • Drive merchant retention, engagement, revenue growth, and product adoption.
  • Surface merchant insights to inform product and go-to-market improvements.
  • Hire, coach, and develop high-performing managers and frontline teams.

What we're looking for

  • 8+ years of progressive experience in sales, account management, or go-to-market leadership roles.
  • Proven track record of achieving performance goals while building infrastructure in high-growth environments.
  • Experience growing SMB and Mid-Market accounts in evolving business landscapes.
  • Strong cross-functional leadership skills within matrixed organizations.
  • Acute understanding of sales operations, performance management, and process design.
  • Ability to manage multiple complex initiatives simultaneously across various functions.

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