Director, Product Management, Customer Management Platform Lead

Capital One Financial

Confirmed live today High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$209,500–$239,100 / yr
Employment
Full-time
Posted
20 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $227k
This role $224k
$179k $272k
below market most similar roles pay here above market

This role pays more than 52% of similar roles. Most pay $192,850–$260,550 — the blue band above. At the midpoint, this role pays about $224k versus about $227k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Director, Product Management, Customer Management Platform Lead

The Director, Product Management, Customer Management Platform Lead joins the Credit Line Management team to lead a group of four to six direct reports and multiple tech teams. This role involves defining the vision for a next-generation platform and delivering high-leverage capabilities for credit limit increases, decreases, and balance transfers. The leader will recruit, coach, and manage the product team while ensuring all systems remain audit-ready and customer-ready. Key competencies include human-centered design, business focus, technology-driven innovation, integrated problem solving, and transformational leadership. The position addresses the technical challenge of rebuilding platforms that power critical credit line strategies for millions of customers. The successful candidate will translate business strategy into consumer-facing digital products to drive sustainable customer experiences and innovative value creation.

What you'll do

  • Deliver high-leverage capabilities and updates critical to evolving the business.
  • Define and refine the vision for the next-generation credit line management platform.
  • Recruit, coach, and lead a team of 4-6 product management professionals.
  • Ensure all platforms remain audit-ready and compliant with the Capital One Product Framework.
  • Translate business strategy and analysis into consumer-facing digital products.
  • Identify and resolve complex problems to deliver outcomes while mitigating product risks.
  • Lead cross-functional teams to drive organizational alignment and solve customer problems.

What we're looking for

  • Bachelor's degree in any field.
  • At least 5 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer facing digital products (preferred).
  • Proficiency in human-centered product innovation and customer needs.
  • Proficiency in business-focused execution and delivering game-changing outcomes.
  • Proficiency in technology-driven solutions for near-term and long-term value.
  • Proficiency in integrated problem solving and mitigating product risks.
  • Proficiency in transformational leadership and driving organizational alignment.

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Target

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10+ yrs exp Remote