Director, Product Management, Servicing Strategy

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYMcLean, VARichmond, VAChicago, IL
Employment
Full-time
Posted
45 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $215k
$157k $273k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $177,250–$252,737.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1891 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1020 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Director, Product Management, Servicing Strategy

The Director, Product Management, Servicing Strategy joins the Servicing Strategy Agent Experiences and Insight Product Team to build critical tools that empower frontline agents. In this role, you will define and develop agent experiences designed to improve customer lives daily while integrating cutting-edge technologies and human-centric designs. You will be responsible for reimagining product solutions, identifying and resolving complex problems, and leading cross-functional teams to drive organizational alignment. Key competencies include human-centered design, business-focused execution, technology-driven innovation, and integrated problem-solving. You must possess at least five years of product management experience and the ability to translate business strategy and analysis into consumer-facing digital products. This position focuses on revolutionizing customer service workflows through innovative technology and resilient, long-term value creation.

What you'll do

  • Define and build critical agent experiences to improve customer service outcomes.
  • Translate business strategy and analysis into consumer-facing digital products.
  • Identify and resolve complex problems while mitigating product risks.
  • Lead cross-functional teams to drive organizational alignment and solve customer problems.
  • Leverage technology to deliver innovative and resilient solutions for near and long-term value.
  • Reimagine product solutions by identifying internal and external customer needs.
  • Focus on execution excellence to deliver game-changing business outcomes.

What we're looking for

  • Bachelor's degree in any field.
  • At least 5 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer facing digital products (preferred).
  • Proficiency in human-centered design to innovate product solutions.
  • Ability to deliver outcomes through business focus and execution excellence.
  • Ability to leverage technology to deliver innovative and resilient solutions.
  • Skill in integrated problem solving to resolve complex problems and mitigate risks.
  • Ability to provide transformational leadership to cross-functional teams.

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