Director, Product Management for Customer Engagement Platform

What you'll do

• Define and communicate the multi-year product vision and roadmap for licensing infrastructure, identity services, and customer portals.
• Lead and mentor a team of product managers by establishing prioritization frameworks and data-informed decision-making cultures.
• Manage the product roadmap for licensing and entitlement systems across various go-to-market motions and channel partnerships.
• Drive the identity backend roadmap to provide secure authentication and account management across a multi-brand ecosystem.
• Lead the strategy for a unified, composable customer portal focused on activation, cross-sell, upsell, and retention.
• Align platform roadmaps with go-to-market strategies, pricing models, and revenue goals through cross-functional partnership.
• Integrate AI and data-driven experimentation into the product development lifecycle to increase delivery velocity.
• Ensure platform compliance with global data privacy regulations and regional security standards.

What we're looking for

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.
• 12+ years of progressive product management experience.
• At least 4 years in a senior product leadership role managing product management teams.
• Deep domain expertise in software licensing platforms, identity and authentication systems, or B2C customer portal products at scale.
• Experience defining and delivering API-driven platform products in partnership with engineering organizations.
• Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization to influence senior stakeholders.
• Excellent written and verbal communication skills in English.
• Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses (preferred); multi-brand portfolio experience (preferred); AI-driven personalization exposure (preferred).